Senior Customer Engagement Strategy and Operations Manager

Available Locations: San Francisco, CA & New York, NY
Role Summary
This is a unique role to work daily with the President of Product and Engineering in high visibility customer engagements. You will accompany the President of Product and Engineering to his customer meetings (virtual or in person), and partner closely with sales and product teams to ensure a world-class experience for our customers before, during or after the meeting. In this dynamic, fast-paced environment, you will collaborate with senior leadership and cross-functional teams to drive strategic initiatives and scalable processes focused on customer outcomes. We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels. If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you. This role will report to the Chief of Staff of the President of Product and Engineering, but you will work directly with the President and engage with C-level and senior executive customers.
Role Responsibilities

• Customer Engagement Strategy & Prioritization: Work closely with the President and sales to prioritize critical customer and partner engagements.
• Meeting Preparation & Follow-up: Partner with sales to prepare thorough and meaningful briefings for the President. Attend customer meetings with the President and senior executives and ensure follow-up actions are clear and executed.,
• Building & Deepening Relationships: Collaborate with sales and product teams to strengthen strategic relationships with top customers and partners. Be a trusted advisor, ensuring continuous engagement to drive customer success and outcomes.
• Product Expertise & Thought Leadership: Develop a deep understanding of Cloudflare's product priorities and offerings, becoming a trusted thought partner for the President and sales teams. Provide strategic insights that inform decision-making and drive alignment across the organization.

Role Requirements
Must-Have Skills

• Experience: 8-10 years in a strategy, operations, or consulting role with a proven track record of influencing senior leadership and managing high-impact projects. Background in top-tier management consulting or investment banking preferred.
• Problem-Solving & Analytical Skills: Ability to synthesize ambiguous information to create messaging and clear, actionable plans. Strong conceptual thinking and ability to apply structured frameworks to business challenges.
• Communication and executive presence: Executive presence with outstanding verbal and written communication skills. Proven ability to deliver compelling presentations to senior executives and build rapport at the C-suite level.
• Stakeholder Management: Exceptional ability to influence, communicate effectively, and drive collaboration across senior leadership and cross-functional teams
• Entrepreneurial Mindset: Proven ability to thrive in an ambiguous, fast-paced environment with a "get stuff done" attitude. Quick to grasp new concepts, comfortable with change, and eager to learn continuously in an evolving business landscape.
• Sales acumen and customer focus: Strong understanding to support enterprise-level customer needs and align with sales objectives.
• Travel: Require domestic and international travel for meetings and site visits

Nice-to-Have Skills

• Industry Knowledge: Experience in enterprise software, cloud infrastructure and networking, customer success, or sales is a plus.
• Project Management Skills: Experience with managing cross-functional projects and initiatives from start to finish, including planning, execution, and post-implementation

Advanced Tools: Proficiency in data analysis tools (e.g., Excel, Tableau)
Compensation
Compensation may be adjusted depending on work location.

• For Bay Area-based hires: Estimated annual salary of $185,000 - $200,000
• For New York-based hires: Estimated annual salary of $175,000 - $190,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave