Senior Collections Specialist

About AspireIQ

AspireIQ is the first community intelligence marketing company that’s putting people, rather than transactions, at the heart of a brand by changing relationships between brands and the people who share their passion.

AspireIQ combines both human and automated intelligence to optimize brands’ ability to build advocacy at scale. AspireIQ provides actionable insights to help brands identify their most valuable individuals, build authentic connections, and ultimately inspire brand communities to become movements.

AspireIQ is trusted by more than 400 leading consumer brands, including Nike Swim, Walmart, Marriott, Purple, and L.L.Bean. For more information, visit www.aspireiq.com.

The role

We are looking for a highly motivated and data-driven Senior Collections Specialist to join our growing team. In this role, you will reach out to customers in order to collect on invoices issued and manage our collections agency efforts. You will also help with billing, account reconciliations, and other accounting projects as needed. This role works closely with the Controller, Customer Experience team, and Finance team to provide the best possible customer experience during the collections process.

You are a great fit if you’re self-driven, highly organized, and an enthusiastic team player! This position is fully remote.

What you'll be doing 

• Contact customers by phone and email in order to collect outstanding balances
• Submit past due invoices to a collection agency
• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Investigate historical data for debts and bills and assist with customer account reconciliations
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records 
• Prepare and present reports on collection activities and progress
• Act as an interface between the collections agency and AspireIQ
• Prepare weekly and monthly reports and KPIs for Finance and Executive team

Skills Required

• Intuit QuickBooks
• SalesForce
• Microsoft Excel
• Knowledge of collection laws and regulations
• Great phone manners and etiquette
• Google Docs
• Microsoft Windows

What we’re looking for

• BA/BS (Accounting, Finance or another business-relevant degree) OR
• 3+ years of collections experience
• Knowledge of collection laws and regulations
• Advance knowledge of functions & formulas in Microsoft Excel
• Experience with GSuite, Slack, Microsoft Excel, QuickBooks Online, SalesForce
• Excellent written and verbal communication skills
• Proven high level of confidentiality and professionalism

Bonus Points

• Experience in a fast-paced startup environment
• Experience retaining customers and negotiating separation agreements

Benefits and Perks

• Flexible Unlimited Vacation Policy
• Company Sponsored Health Plans
• Dental, and Vision insurance + 401(k)
• Paid parental leave
• Commuter & Wellness benefits
• Education stipend
• Work in a highly collaborative environment with creative and dedicated people!
• This is a fully remote role

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to current INS guidance and international travel restrictions, this role does not offer sponsorship employment benefits.