Salesforce CRM Technical Manager - Remote

Centro Benefits Research is an employee benefits service organization which provides research, analysis, and process facilitation for employee benefits consultants and insurance carriers. Insurance is complicated and often painful for those who deal with the processes, which have not caught up with digital technology advancements. Our mission is to bring modern technology to legacy insurance processes and help stakeholders work more efficiently for the benefits of millions of working Americans who are dependent on building their financial security through benefits offered at work.    

With tremendous growth in our business and increasing demand for our services, we are expending the team and seeking a Salesforce CRM Technical Manager to join our team.  In this role, you will lead and manage a team of Salesforce Developers as well as oversee the design, development, and implementation of custom Salesforce solutions supporting Centro’s business.  

You will have responsibility for all aspects of our CRM including development of new functionality, administration, configuration, and support of the Salesforce platform. You will collaborate with a dedicated CRM Product Manager and PO and business users as well as several partnering agile teams responsible for integrating other digital products with our Salesforce CRM.  We are looking for an experienced technical manager and team leader with an extensive background in Salesforce application development, application design, and coding best practices to become a critical contributor to Centro’s digital roadmap.  

Core Responsibilities:  

• Independently manage all technical aspects of the Salesforce CRM Platform supporting growing business in a complex insurance sector. 

• Understand the business and users to ensure the CRM platform meets their needs today and can scale to support future growth and business fluidity. 

• Partner with business stakeholders to identify priorities, make tradeoffs, and define business requirements against the roadmap. 

• Lead the team of Salesforce engineers including hiring, training, work assignment, and accountability for deliverables of committed user value. 

• Plan, execute, and oversee Salesforce projects to deliver on time and on budget while ensuring alignment with business objectives. 

• Lead the design and development of custom solutions using Lightning components, and other Salesforce technologies. 

• Develop and maintain integrations between Salesforce and other business systems. 

• Collaborate with CRM Product Manager on Planning Increment (PI), business requirements ingestion, and translation into technical solutions. 

• Partner with other engineering teams to ensure integration work is seamlessly coordinated and teams collaborate effectively. 

• Identify opportunities for engineering process improvements and implement best practices. 

• Maintain and enhance existing Salesforce applications, ensuring optimal performance and reliability. 

• Ensure work and code quality, DevOps & CI/CD adherence, agile development best practices, and process excellence. 

Qualifications: 

• 5+ years in Salesforce development and administration.  

• 3+ years in managing engineering teams with a proven record of leading and building technical teams. 

• Proven track record of building and delivering software to solve complex business problems. 

• Exceptional communication and interpersonal skills with both technical and non-technical audiences. 

• Strong knowledge of Salesforce architecture, including Sales and Service Clouds; proficiency developing with Lightning components, Apex, Visualforce, and Salesforce APIs. 

• Ability to diagnose, and provide high level troubleshooting and resolution of technical issues related to Salesforce. 

• Own incident management and post-incident analysis. 

• Proficiency in git and using cloud git platforms such as GitHub. 

• Proficient with modern CICD tooling and DevOps practices. GitHub Actions experience, or similar, is a plus. 

• Deep experience with SOQL. 

• Practical understanding of authentication and authorization. 

• Demonstrate a strong security-focused mindset. 

• Salesforce Certified Platform Developer and Administrator certification desired, additional Salesforce certifications a plus.