Sales Operations Associate, B2B

Therabody® is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah's Favorite Things 2022 and the TIME Best Inventions 2022 award.

Who We’re Looking For:

Therabody is looking for a detail oriented Sales Operations Associate to assist our domestic and international sales teams with order fulfillment and distributor relations. They will need to be an organized taskmaster with keen attention to detail. Well organized and ability to self-structure the day.

Key Responsibilities

• Verify and enter incoming B2B purchase orders
• Respond to customer inquiries regarding order status, inventory availability, tracking, etc
• Monitor orders and fix issues that are preventing them from dropping to the 3PL for shipment
• Review order book daily to ensure expected ship dates are accurate
• Report expected revenue for each month based on current order book
• Coordinate special handling of orders with 3PL and logistics team
• Respond to RMA and warranty replacement requests
• Enter and track Free of Charge (FOC) orders
• Specialty handling of orders for top clients and partnerships
• Set up new SKUs with customers
• Support sales on administrative items
• Support sales ops team on special projects

The Right Person Would Have

• 1+ years of experience
• Experience with NetSuite or similar ERP system
• Outstanding organizational skills with a keen attention to details
• Excellent follow-up and time management skills
• Strong ability to multitask and meet tight deadlines
• Proactive self-starter that is creative and flexible with a can-do attitude
• Excellent interpersonal and communication skills (written and oral) for effective interaction with all levels within the company
• Ability to work efficiently in a highly demanding and time sensitive environment
• Strong sense of project ownership and dedication to delivering outstanding results

Therabody is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.

Therabody is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.