Sales Enablement Learning Partner - Customer Success

**If candidate is not located in Denver, this role has a travel requirement with potential travel of up to 30% to Denver**

The Role: 

This role is part of our Sales Enablement team, within our Revenue Operations organization. Our RevOps organization is the linchpin of our world-class sales experience. As a key contributor, you will play a critical role in executing strategy to drive revenue growth and feature adoption across customer success. As a learning partner, you will work across the learning process and be highly engaged in consulting with our leaders on onboarding, continuous education and high performance skill development. Your role will include designing and implementing learning solutions encompassing learning assets, self-pace and facilitated experiences. 

We are looking for an individual with passion and expertise in learning science, consulting excellence, and professional sales/business development. Someone who is passionate about supporting Customer Success Managers with the learning content, tools, insights, and training to help them win more businesses while exceeding our current client expectations. Candidates should align with our company values, be highly self-motivated to drive results, and have an insatiable desire to learn and grow to maintain deep product knowledge and scale enablement at pace in a fast-moving environment. 

Responsibilities:

• Collaborate with stakeholders and partners including revenue, revenue operations and other cross functional leads to determine sellers learning and performance needs and priorities to achieve business results
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in capability, productivity, and revenue generation using instructional (live and e-learning) and non-instruction methods
• Demonstrate an expertise in tailoring solutions to audience needs based on observation, interviews, and depth of learning desired i.e. Learner-Centered Design
• Establish KPIs and analytics to track the impact of enablement initiatives to make data-driven decisions
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep our customer success sales teams on the cutting edge
• Partner with cross functional teams to ensure enablement content is always up-to-date and optimized for sellers
• Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement
• Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities as needed
• Research and continually learn various tools, applications, and methodologies to ensure our team remains at the forefront of learning consulting and instructional design

Here’s what we're looking for:

• 8+ years of sales enablement, training and customer success sales/multi-product sales/CS management experience ideally in a high volume environment.   
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales performance
• Demonstrated ability to lead and manage new learning and development projects from needs analysis to post-delivery evaluation with multiple competing priorities
• Experience designing and facilitating new hire training and continuous education training for customer success/retention teams focused on growth 
• Excellent analytical, communication and presentation skills, with expertise in engaging stakeholders and working cross-functionally to build productive relationships that ensure learning objectives and content lead to optimal learning outcomes 
• Knowledge of instructional design principles including adult education theory to identify appropriate content and delivery methods
• Experience with content creation, curation, and knowledge management platforms balanced with a true passion for sales: you find creative ways to make sales teams more productive
• Conflict resolution skills and a personality that thrives in a dynamic environment. Ability to handle - and even excel - in an urgent and ambiguous environment with grace and composure

Preferred Qualifications:

• Knowledge of the payroll industry 
• An advanced degree or certificate in enablement
• Experience with GSuite, a Mac, Salesforce, Slack, Asana, NICECXOne along with various learning management systems and authoring tools

Our cash compensation amount for this role is targeted at $127,000 - $185,000 in San Francisco and New York, and $104,000 - $157,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.