Sales Associate

Resident is an industry-leader in the Direct-to-Consumer mattress and home furnishings category. Since our founding of the award-winning Nectar Sleep in 2016 (with over 1 million happy sleepers and counting), we have also launched the Dreamcloud, Awara and Level Sleep brands to cater to a variety of sleep preferences.  Our mission is simple, we strive to make inspiring products people love coming home to (and to help everyone afford a great night's sleep)! 

Our company is built around continuously improving our ability to introduce new customers to our products, and wow them with exceptional experiences through the shopping and post purchase journey.  We love to use data and metrics to drive our decisions, while keeping in mind that customers don’t speak in numbers, and that each one should be treated as a member of our family.   

Oh, and by the way - we’ve been doing the “remote work thing” since the day we started.  So you can expect a hard working team of people that understands how to create meaningful connections and get great work done virtually - it’s in our nature!

To be considered for this remote opportunity, you must reside and be authorized to work within the United States.

Candidates must be available to work any FT scheduled shift given between the hours: 6:00 AM - 9:15 PM PST SUN-SAT (with 2 days off weekly). We are open 365 days a year. Candidates must be willing to work weekends & key holidays as well. Additionally, you must have a dedicated quiet workspace to be considered for this role. 

About The Role:

As a Sales Associate you will be a self-starter with an ability to adapt quickly in a fast-paced, remote environment and able to communicate effectively.  Additionally, as a Sales Associate you will manage the full-cycle customer experience from beginning to end and have uncapped earning potential. Our Sales Associates convey passion for our products and their customers each and every day.

You think on your feet and failure is not an option. 

What You’ll Be Doing: 

• Work inbound phone and chat channels to provide a world-class sales experience to customers and prospects 
• Use a sales-oriented mindset to manage customer requests and order generation 
• Comfortable handling a high volume of product and service questions 
• Our customers are family- be able to treat each customer with respect, empathy, and understanding, no matter what kind of day you’re having 
• Achieve and exceed monthly sales goals- strong work ethic and excellence are key! 
• Utilize your innate sales skills- active listening, qualifying customers, and helping lead the customer to the right product for them 
• Be prepared to become a ‘mattress and sleep expert’ - open to learning new concepts, adept at remembering details, quick on your feet with accurate recall of key information 
• Comfortable engaging non-stop throughout your shift with customers via phone and chat 
• You are excited to be a part of this remote team with a willingness to participate by video chat on all internal team meetings 
• Surface what you see - share your front line insights with team leads, supervisors and managers to help drive continuous improvement in our customer experience 
• Help customers and prospects find the best products to meet their needs - always be looking for opportunities to bring more of our products into customer homes to improve their quality of life - after all - what’s more important than a great night’s sleep? 
• Get excited to come to work every day - bring your best self, be a great team member and get to know fellow employees located around the world! 

Skills/Qualifications: 

• A minimum of 1 year of high volume sales experience in any environment OR; Bachelor’s Degree 
• A minimum of 1 year working in a contact center environment, either remotely or in person - you thrive on phone, chat, and email 
• Excellent written and spoken English 
• Highly detail-oriented with excellent documentation skills and a sense of personal accountability 
• Ability to bring an upbeat, professional and respectful approach to work each day 
• Experience/proficiency in programs such as Five9, Slack, Google Suite 
• Comfortability and familiarity with working from home and being a self-starter 
• Tech savvy with the ability to type at approximately 50+ WPM and multitask across various platforms and tabs 
• Blazing fast internet connection in your Zen work sanctuary

What We Offer (subject to eligibility requirements):

• Remote-first workplace (since 2016!)
• Competitive pay
• Monthly and quarterly commission potential
• Health, Vision & Dental Insurance
• HSA company contributions
• 401K with company match component
• Generous PTO
• Wellness benefits
• WFH office and cell phone/internet stipend
• A FREE MATTRESS plus an awesome Friends and Family discount!

If you reside in a state or location where pay transparency laws or regulations have been adopted, please read the following: The hourly pay for this position is $18.00 - $19.50. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.

Resident is proud to be a Remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.

Resident Home participates in E-Verify.