Revenue Operations - Tools & Technology Admin (Remote)

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

Mattermost is looking for a Revenue Operations - Tools & Technology Admin. As the system administrator of the GTM technology stack, you will be responsible for data governance over our key prospect, partner and customer data. Your role will be to make sure that we have complete data integrity, and that we can segment and utilize our data effectively to manage and grow our business.

This role will report to our VP, GTM Strategy & Operations and you will be responsible for helping to maintain a solutions architecture that supports the marketing and sales functions of the organization. Additionally, you will be responsible for the execution of programs that support lead acquisition, lead flow, and pipeline management.

You will build and maintain system templates, workflows, data structure, lead routing, naming conventions, campaigns and reporting.  You will work closely with Finance and Order Processing to ensure we are adhering to our corporate structures related to opportunity set-up and close process, attaching contracts, and developing delivering reporting to support our quote to cash process.  Solid business understanding related to how a subscription-based software company operates is necessary.  Effective communication of processes, solutions and plans for execution across multiple teams will ensure your success.

Key Responsibilities:

• Overall governance, management & administration of our Salesforce and Pardot systems.
• SFDC automation (flow, process builder, lead/account assignment)
• Hands-on design, creation, testing, and implementation of marketing campaigns and data segmentations in Pardot, Salesforce, and other related systems.
• Design campaign workflows validation rules, triggers, alerts, and automated responses
• Knowledge of SFDC system architecture & integrations. Ability to design, test, document, deploy, and maintain third-party integrations with Salesforce.
• Experience with CPQ implementation, customization & administration 
• Own and manage the hygiene and integrity of databases in Pardot and Salesforce including list import cleanliness, data accuracy, segmentation, and ensuring compliance with privacy laws
• Collaborate across the marketing and sales teams to map out campaign deliverables and time-lines in order to meet necessary deadlines
• Design and deploy reporting and analytics processes to measure and analyze campaign effectiveness and down funnel attribution
• Serve as 1st-line support for internal users troubleshooting issues and failures with current integrations and data. 
• Contribute to our knowledge base of best practice processes and how-to docs by identifying opportunities to streamline processes related to the GTM toolstack
• Work with Sales Ops Director and Finance to update and enhance SFDC and financial systems data object integration issues, as well as conduct ongoing maintenance to the system and consistently enhance/improve system usage.
• Work cross-functionally to reduce technical debt and build efficient GTM systems. hands-on approach to significantly reduce technical and architectural debt.

Required Background/Skill:

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5 years minimum experience using Salesforce (including Sales Cloud & CPQ) with admin-level experience
• 1+ years' experience using Pardot
• Apex coding experience in SFDC with Salesforce certification a plus
• Pardot certification a plus
• Clearly understand demonstrated ability to customize SFDC and Pardot to business needs, our instances are not “out of the box” usage
• Ability to think through and communicate technical issues independently as well as in a group
• Willing to work in a fast-paced, dynamic environment
• Understand business operations issues and figure out how to build it within Salesforce and the systems that touch Salesforce 
• Goal-oriented, data-driven, highly confident in technical skills and problem solving
• Excellent organizational skills
• Adaptable to new challenges
• A self-starter who can manage projects in a fast-paced environment and remain focused amidst frequently changing requirements

Nice-to-have Qualifications:

• Experience with data visualization tools (Tableau, Power BI) for secure reporting.
• Strong stakeholder management skills, particularly within defense, intelligence, security, or critical infrastructure sectors.
• Familiarity with GTM tools (Clay, ZoomInfo, Gainsight, etc.).
• Experience in ARR reporting and financial reporting systems integration.

Why Join Mattermost?

This role offers the opportunity to directly contribute to Mattermost’s mission of enhancing collaboration and security in defense, intelligence, and critical infrastructure sectors. By optimizing processes, automating workflows, and ensuring system integrity, you will play a vital role in helping us become the #1 Collaborative Workflow Solution in our industry. If you are passionate about secure, data-driven revenue operations, we want to hear from you!

Apply now and be part of the future of secure collaboration!

Mattermost is an EEO Employer, We are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.