Revenue Cycle Manager

Posted 3 Days Ago
Be an Early Applicant
San Francisco, CA
80K-100K Annually
Senior level
Healthtech
Helping employers provide premier #healthcare benefits to employees through leading Centers of Excellence. #HR
The Role
The Revenue Cycle Manager will lead the billing and revenue cycle functions, maximizing cash flow while improving customer relations. Responsibilities include managing invoicing, accounts receivable, Revenue Recognition, process improvement, and team coaching to align strategy with organizational goals.
Summary Generated by Built In

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

Reporting to the VP of Finance, we are seeking a Revenue Cycle Manager. You are a data-driven individual who will lead our dedicated and high-performing revenue cycle function. You’ll be responsible for directing all functions of the organization’s billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relations. You will be responsible for leading the overall strategy and optimization of the Revenue Cycle for Carrum. This encompasses all billing and revenue operations, related systems, policies & procedures, collections and provider experience.  You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

This is a full time position, the salary range for this role is $80,000 - $100,000 depending on level of experience and geographic location.

You’re excited about this opportunity because you will...

  • Own all aspects of the cash conversion cycle. This includes managing timely, efficient, and accurate invoicing, high-quality accounts receivable, and collections.
  • Perform and oversee all aspects of Revenue Recognition and monthly close.
  • Develops and implements Revenue Cycle Management initiatives, strategic goals, and key performance indicators consistent with the organizational vision.
  • Coaching and bringing out the best in our team members and ensuring that they develop as professionals.
  • Being adept at mapping out new processes, and improving existing ones
  • Leads change management to implement new and best practices.
  •  Strategy alignment and execution in a manner that emphasizes communication, transparency of progress, and accountability with organizational goals.


We’re excited about you because…

  • Bachelor's degree in a related area or four years of equivalent experience.
  • 5+  years experience in medical billing, 5+ years’ experience in healthcare revenue cycle management with 2+ years experience in a supervisory role. 
  • Knowledge of professional fee billing, reimbursement and medical terminology is
  • required. Netsuite experience is preferred.
  • Ability to effectively manage multiple priorities in a fast-paced environment.
  •  Demonstrated experience with Medicare and Managed Care billing.
  • Strong leadership, and interpersonal skills with excellent and adaptable written and verbal communication skills.
  • Strong project management skills with the ability to organize, manage multiple priorities, meet deadlines, and delegate assignments efficiently.
  • Able to handle highly sensitive, confidential, and non-routine information.
  • Experience in management within a customer service focused environment.
  • Experience working in high-growth environments.
  • Proven experience with continuous process improvement.Thorough knowledge of revenue cycle management practices and concepts, billing, coding, and collection.
  • Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate levels of intervention, and develop and apply effective solutions.
  • Solid interpersonal skills and persuasiveness, with the ability to collaborate effectively with diverse clinical, business, technical, and financial personnel at all professional and technical levels.
  • Collaboration skills to work effectively across the company on new metrics, standardization of reporting/data and project management processes.
  • Skilled in written and verbal communications, with the ability to effectively motivate others, to convey complex information clearly and concisely, and to prepare and present a variety of reports and analyses.
  •  In-depth knowledge of all relevant information technology, including systems, tools, applications, processes, and methodologies. Excel is a must.
  • The ability to work onsite in San Francisco 1 to 3 days a week.

Why you’ll love working with us...

  • We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
  • We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
  • We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
  • We carve out time to let go of work to celebrate our successes and have fun. We’re all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
  • You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

  • Stock option plan
  • Flexible schedules and remote work
  • Chicago and San Francisco offices available
  • Self-managed vacation days, within reason
  • Paid parental leave
  • Health, vision, and dental insurance
  • 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

The Company
107 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

Healthcare is unreasonably complex and costly. At Carrum Health, we’re applying a common sense approach to simplify the payment model and produce greater value for employers and their employees. We do so by directly connecting progressive self-insured employers to top-quality regional healthcare providers through the industry’s first comprehensive bundled payment solution. Our innovative platform reimagines how care is paid for and delivered, improving the value of health benefits for employers and their members. Carrum’s solution is a “win” for all parties, a rarity in healthcare: - Employers achieve significant cost savings and predictability without risk or hassle. - Members receive top-quality care and a concierge experience for zero out-of-pocket costs so they can focus on recovery instead of medical bills. - Providers gain streamlined administration allowing them to do what they do best – deliver expert care. For more information about Carrum Health, please contact [email protected].

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