Renewals Account Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.

Essential Duties and Responsibilities:

Build long term relationships with key customers (region/revenue size dependent) (50%)

• Proactive and regular customer outreach
• Profile and document customer intel

Minimize cancellations/ Maximize renewal revenue (25%)

• Manage price increases in renewal opportunity process
• Educate the value of support
• Negotiate renewals

Liaise with Rocket teams (10%)

• Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts

Cross/Upsell (15%)

• Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives

• Handle complex escalations
• Monitor renewal metrics for success 
• Renewal forecasting and pipeline reporting

Required Qualifications:

• 5+ years equivalent business experience, with preferable 2+ years in managing customer relationships

• Strong written and verbal communication skills

• Experience with a sales automation system, preferable Salesforce.com

• Ability to influence and negotiate

• High Energy and passion towards solving customer needs

• Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or

• Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.

• Ability to be set and achieve goals with minimal management support/coaching.

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

This position is eligible for commissions in accordance with the terms of the company’s plan

What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!