Provider Onboarding Manager

Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes, as well as in the government and non-profit sectors. Our products enable child care providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.

In this role, you will work directly with our providers as they join the Wonderschool community. This role is responsible for the provider’s experience from recruiting the provider to the initial account creation through the set-up of their platform and end-user training.

You will:

• Deliver an excellent Provider experience by managing the onboarding process for Providers 
• Train and onboard Providers to the Wonderschool platform and suite of products
• Help Providers grow their businesses and make more money
• Be super organized; log all interactions and call notes in CRM (HubSpot) 
• Recruit virtually, and sometimes in-person, child care providers for business coaching and to use our tools
• Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products 
• Work closely with sales, customer support and engineering to report issues and bugs
• Contribute to the positive, high-performing, and winning culture of the provider team
• Be willing to travel when needed, ~25% of the time
  

You have:

• 3+ years of onboarding, customer service, or account management experience in the technology or education space 
• Comfort with high volume/velocity customer interactions 
• Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls 
• Prior experience using HubSpot or another CRM solution 
• Demonstrated embodiment of Wonderschool values: 
• Delight Customers: Empathy and patience for our customer base 
• Be Scrappy: Quick learning, curiosity, and adaptability in an ever-changing start-up environment
• Be a Driver: Strong problem-solving skills
• Preferred bilingual in Spanish, with strong written and verbal communication skills 

Reports to Manager, Provider Onboarding, Existing Supply

What We Offer: 

• Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents 
• Wifi, Employee Wellness, and co-working space reimbursements offered to all employees 
• A flexible PTO plan, paid holidays, and mental wellness days  
• Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
• An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals
• A fully remote, but highly collaborative work environment with a variety of team bonding opportunities

Wonderschool is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and talent.