About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Loan Administration at Valon
The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes.
About the Role
We’re seeking a Property Insurance Senior Specialist who specializes in Hazard Claims to collaborate with our Default/Property Preservation team, identify damaged properties in our portfolio, and collect funds from their respective insurance policies on behalf of our investors. This individual will also be responsible for collaborating with our new third-party vendor and developing Valon-specific processes, including, but not limited to, inventory reporting and utilizing in-house technology.
Responsibilities
- Manage and develop relationship with our new, third-party vendor.
- Respond to escalated communications from the vendor in a timely and accurate manner.
- Complete vendor scorecards on a monthly basis.
- Ensure compliance with all investor requirements and state and federal regulations.
- Maintain property insurance policies and other associated files within our system.
- Ensure escrowed funds are sufficient to make required payments.
- Other duties as assigned.
Ideal Background
- Previous experience handling loss drafts in a mortgage servicing environment.
- Previous experience collaborating with technology teams.
Minimum Qualifications
- 2+ years of experience handling default claims in a mortgage servicing environment.
- Strong written and oral communication skills.
- Strong problem-solving abilities.
- Strong organizational skills.
- Ability to work independently.
Location
- Remote
Benefits
- Compensation: Competitive hourly rate of $19.00-$25.71 and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
This Base Compensation pay range applies to our New York City located staff and may differ according to location.
New York Base Compensation Pay Range
$19—$25.71 USD
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
What We Do
Valon’s mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product enthusiasts, and experienced servicing professionals who are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing, the process of paying off one’s mortgage, Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Why Work With Us
We're rewriting the script of the antiquated mortgage servicing industry by building modern solutions that put homeowners first. We’re a growing, curious, and humble team with a tech-centric culture. Valonians are data-driven, quick thinkers who believe in transparency, ownership, and a healthy dose of scrappiness!
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