IRT Project Manager

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia.

Position Overview:

The Project Manager is the primary client interface for client implementations, from initial engagement to final launch. Project Managers are responsible for managing projects through the software development life cycle while working collaboratively with teammates and maintaining exceptional client satisfaction.

*This position can be based remotely within the US.

Responsibilities:

• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction
• Build effective partnerships with other internal teams to move project through all phases of the development process
• Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies
• Establish baseline requirements and manage change control throughout the development process
• Act as subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform
• Manage ongoing reporting of project health and profitability to internal and external stakeholders
• Conduct end- user training

Education:

• Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.

Experience:

• 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly
• 1-2 years’ experience in the life science industry
• Previous experience working in a fast-paced, entrepreneurial environment preferred
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus
• Familiarity using SQL a plus

Skills:

• Attention to detail and quality orientation
• Capable of following protocols and processes
• Strong customer service orientation
• Ability to maintain positive rapport with diverse array of colleagues and clients
• Able to work on multiple assignments with standard levels of supervision
• Ability to learn and apply new skills quickly
• Adaptability/flexibility in a changeable, fast-paced environment
• Excellent verbal communication skills
• Solid written communication, including the ability to effectively document technical information
• Capable of working well in a team environment
• Good computer skills, including proficiency in MS Office

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.

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