POSITION SUMMARY:
Natera is seeking a Project Manager to lead both technical and non-technical projects that drive innovation, efficiency, and automation within our Customer Experience (CX) organization. This role will play a pivotal part in integrating AI, Robotic Process Automation (RPA), and workflow automation tools to enhance CX operations and overall business performance. The ideal candidate will have a strong background in project management, process optimization, and AI/RPA implementation, as well as experience working with CRM platforms like Salesforce.
PRIMARY RESPONSIBILITIES:
- Lead and execute projects that improve customer experience workflows, automation, and operational efficiencies.
- Maintain essential project documentation, including change requests, risk logs, action item trackers, and project charters.
- Monitor project timelines, milestones, and deliverables, escalating risks as necessary.
- Present data-driven insights, process improvements, and project updates on project progress, impact assessments, and key performance indicators to leadership.
- Manage the integration and implementation of AI, RPA, and automation technologies into existing systems (e.g., Salesforce), including the oversight of pilots before broader roll-outs
- Configure and manage Salesforce automation features (e.g., Omnichannel, Agent Chatbots).
- Support the scaling of RPA solutions for process improvement across Customer Experience and Data Entry teams.
- Develop, document, and optimize technical and non-technical workflows across multiple teams.
- Collaborate with cross-functional teams (Engineering, Data Science, IT, CX, Data Entry) to drive project success.
- Develop KPIs and performance metrics to track project effectiveness and business impact.
- Provide mentorship and peer-to-peer guidance within the project management team.
- Ensure compliance with PHI and PII regulations when handling sensitive data.
QUALIFICATIONS
- 3+ years of experience in project management, business process improvement, or related roles.
- Bachelor's degree in biology, healthcare, IT, business, or a related field (equivalent experience may be considered).
- Experience implementing Salesforce automation features and workflow optimizations.
- Familiarity with AI and RPA integration in Customer Experience or Data Operations.
- Strong ability to analyze and improve business processes using automation and technology.
- Proficiency in project management methodologies, frameworks, and tools (e.g., Smartsheet, Monday.com, Notion).
- Strong problem-solving skills, adaptability, and ability to work independently in a fast-paced environment.
PREFERRED QUALIFICATIONS
- Problem analysis and problem-solving skills
- Excellence in attention to detail and organization skills
- Experience with Lab Information Management Systems (LIMS).
- Proficiency in SQL for data analysis and automation workflows.
- Background in healthcare, biotech, MedTech, or digital transformation industries.
- Strong understanding of PHI, PII, and regulatory compliance in healthcare settings.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
Natera San Carlos, California, USA Office
201 Industrial Road, San Carlos, CA, United States, 94070
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