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At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As a key member of the Braze People team, the Project Manager, People Operations is responsible for supporting and enhancing the operational processes of People Systems, People Solutions, and People Analytics to align with business objectives. You will lead efforts to improve operational efficiency through sprint management, workflow optimizations, and process improvement initiatives. Reporting to the Lead Project Manager, People Operations, this role sits within People Operations but collaborates closely across the broader People Team driving seamless execution and continuous improvement.
RESPONSIBILITIES
As the Project Manager, People Operations, you will:
- Own and drive the team’s sprint process from sprint planning, kick off meetings, to retrospectives, ensuring structured and efficient execution
- Generate regular reports on sprint metrics to support operational decision-making
- Serve as an administrator for the team’s internal ticketing system optimizing workflows to improve service efficiency
- Act as a Project Manager for small-scale integrations and process improvement initiatives, coordinating with external vendors and internal stakeholders
- Support the execution of the SOX auditing process, ensuring workflow tracking aligns with compliance requirements
- Collaborate with stakeholders and team members to ensure SOX processes are audit-ready and aligned with compliance standards
- Own the planning and execution of contract renewals for all People Department systems and tools, ensuring timely processing and budget alignment.
- Manage purchase orders (POs) and track renewal timelines, coordinating with stakeholders for seamless execution
- Ensure consistent documentation of sprint workflows, system configurations, and operational processes to support team knowledge sharing and scalability
WHO YOU ARE
- Proven ability to lead multiple projects simultaneously, with strong stakeholder management and communication skills.
- Experience managing Jira projects, automations, and system configurations (preferred).
- Prior experience working with an HRIS, such as Workday, and an internal ticketing system (a plus).
- Experience using Agile methodologies, including sprint planning and backlog management.
- Effective and transparent communicator, providing regular progress updates to stakeholders to ensure alignment.
- Self-sufficient and proactive, with the ability to manage workload and prioritize tasks independently.
- Solution-oriented problem solver, taking ownership of tasks and responsibilities to drive results.
- Meticulous attention to detail, ensuring accuracy, completeness, and thoroughness in all work.
- Collaborative team player, working cross-functionally to drive improvements and operational excellence.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $72,000 - $85,500/year with an expected On Target Earnings (OTE) between $80,000 - $95,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Top Skills
Braze San Francisco, California, USA Office
Braze San Francisco Office
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114 Sansome Street, Suite 500, San Francisco, CA, United States, CA 94104
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