Client Experience Project Manager (Remote-US)

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

Job Summary:

The Project Manager – Client Experience plays a critical role in driving initiatives that enhance customer engagement and satisfaction. This role partners closely with the four core teams within the Client Experience organization: Implementation, Support, Client Success and Consulting, while also working cross-functionally with Sales, Product, Engineering and Finance to ensure seamless execution of key initiatives.

This individual takes a data-driven approach to identifying customer pain points, optimizing workflows and delivering impactful solutions that improve retention and operational efficiency. The ideal candidate is a strategic thinker with strong execution skills, capable of managing multiple projects while maintaining a customer-centric mindset.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI, and other applicable regulations.

Essential Functions

• Project & Program Management
• Lead cross-functional Customer Experience initiatives from inception to execution, ensuring alignment with business objectives and long-term sustainability.
• Develop and maintain project plans, timelines and deliverables while proactively identifying risks and mitigation strategies.
• Manage project scopes, schedules, and budgets, ensuring cost-effectiveness and financial accountability.
• Establish best practices for project management within the Client Experience team.
• Track key success metrics and analyze project performance to drive continuous improvement.
• Stakeholder Collaboration & Execution:
• Partner with cross-functional teams to optimize client onboarding, support processes and service delivery initiatives.
• Facilitate regular project meetings, tracking action items and ensuring accountability across teams.
• Align projects with Nextech’s overall Customer Experience strategy and ensure effective resource allocation.
• Drive communication across departments to keep stakeholders informed of project progress, roadblocks and outcomes.
• Process Optimization & Customer Experience
• Analyze customer feedback and data to identify friction points and implement solutions that drive efficiency.
• Leverage Nextech’s project management tools (Asana, Jira, Monday.com, or similar) to streamline workflows and track milestones.
• Implement risk management strategies to mitigate project disruptions and ensure smooth execution.
• Communication & Reporting
• Develop clear, structured documentation for all project initiatives, ensuring transparency and accessibility.
• Create executive-level reports detailing project outcomes, risk assessments, and key success indicators.
• Translate technical and business requirements into actionable steps for internal teams.
• Provide continuous updates to leadership on customer impact and project ROI.

Minimum Requirements

• 3+ years of project management experience, preferably in SaaS, healthtech, or a customer experience-related role.
• Proven track record in managing cross-functional projects and collaborating with multiple stakeholders.
• Experience with Agile, Scrum, Kanban, and Waterfall methodologies and the ability to adapt based on project needs.
• Strong analytical skills, with the ability to use data to drive decision-making and process improvement.
• Proficiency in project management tools such as Asana, Jira, Monday.com, or similar platforms.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with experience in executive reporting.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams)

Preferred Qualifications

• Bachelor’s degree in Business, Project Management, or a related field.
• PMP or Six Sigma certification preferred.
• Experience working in a high-growth SaaS or healthcare technology environment.
• Ability to mentor junior team members and drive process improvement.

Working Environments/Physical Demand

• Remote
• General office setting—well-lit, air-conditioned workspace with moderate noise levels.
• Long-distance or air travel as needed (less than 20%).
• Significant work in front of a computer monitor—sitting for extended periods with some walking and standing.

Total Rewards

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options