Product Manager

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

As we continue to grow, we are seeking a Product Manager to join our Enterprise product team, reporting to Enterprise Product leadership. The role involves working with top global companies in a dynamic and expanding field, addressing complex challenges as Upwork explores new ways of working with Enterprise companies.

Your Responsibilities:

• Prioritize solving problems for customers (enterprise clients, talent, internal teams), not building features for the sake of building. In other words, don’t just ‘default’ to pushing for new features and functionality; evaluate build vs. buy vs. partner first to identify and implement scalable, high-impact solutions for customers, ensuring alignment with Upwork’s strategic goals of scaling Upworks Enterprise business.

• Take full cycle ownership of your work from ideation on bold, new solutions, design, review and feedback in the final test build and after release, and be proactive & curious throughout the process.

• Prioritize speed and creating an impact over perfection.

• Be passionate about doing product work, not just managing/maintaining the existing platform.

• Focus on creating new solutions based on enterprise client needs. Identify client problems proactively, define high-impact solutions, and drive implementation of new solutions to achieve product-market fit. 

What it takes to catch our eye:

• 4+ years of product management experience in a fast-paced environment (ideally scaleup/start-up). Experience in the HRTech space is a nice-to-have, not a must-have

• Experience with products that are consumption-driven, not just SaaS. Ideally, experience at a company that is a tech-enabled services company. Preferably, at a company that is selling to enterprise customers; experience with ‘enterprise-grade use cases (complex, diverse, high volume).

• A good grasp of technical concepts relevant to the product. Technical background is a plus.

• Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams, while driving results.

• Passionate about creating delightful experiences for both the end-user and our teams.

• Comfortable with ambiguity and being proactive

• Invested in creating real impact, not just incremental improvements.

• Major plus: used/experimented / done work with LLMs and “post chat GPT AI” and able to leverage that experience when creating new and innovative solutions.

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.