Product Manager - Zelle

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers. 

Essential Functions

• Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points; empathy and excitement for solving customer issues.  Articulates product strategy and vision across the enterprise.
• Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire. 
• Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.
• Commitment to Risk Management: Oversee the integration of strong risk and security controls. Ensure compliance to laws and regulations.
• Technical Understandings: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelors degree
• 7 or more years of related work experience OR post-secondary degree and at least 2 years of related work experience
• Demonstrated experience in design thinking and agile development process and methodology
• Demonstrated leadership experience and cross functional collaboration experience
• Proven experience in managing in a cross functional environment to achieve common goals
• Demonstrated experience in obtaining business case buy-in across a diverse organization
• Excellent listening and execution skills
• Background and drug screen

For Data and Analytics Roles

Essential Functions:

• Develop and execute a product strategy for our data and analytics products that aligns with our business goals and objectives
• Work with cross-functional teams including engineering, design, sales, and marketing to deliver products that meet Financial Institution and Merchant needs
• Define product requirements and prioritize feature development based on stakeholder feedback and business objectives
• Collaborate with engineering teams to define technical requirements and ensure successful product development and delivery
• Define and monitor key performance indicators to measure the success of our data and analytics products
• Stay up-to-date with industry trends and developments in data and analytics technologies, and incorporate these insights into our product roadmap

Minimum Qualifications:

• Bachelor's or Master's degree in computer science, data science, business administration or a related field
• At least 5 years of experience in product management, with a focus on data and analytics products
• Deep understanding of data and analytics technologies, including data modeling, data warehousing, business intelligence, and analytics tools
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Familiarity with agile development methodologies and tools

Preferred Qualifications

• Master’s degree
• Certifications in design thinking and/or agile.
• Prior experience working in payments, financial services or similar regulated industry

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Physical Requirements

Early Warning works together in a highly collaborative office environment.  As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The pay scale for this position in:

Phoenix, AZ and Chicago, IL in USD per year is: $115,000 - $135,000

San Francisco, CA and New York, NY in USD per year is: $130,000 - $155,000

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.