Product Instructor

Job Overview
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for a Product Instructor to join our Activation Services Team, delivering training on Applied software products to clients who are migrating to our platform. As a Product Instructor, you will be responsible for learning our products and applying your training skills to effectively help our customers implement and adopt our solutions either on-site at our client's facilities, at an Applied Systems facility, or using a virtual classroom. After completion of an initial 4-month program, you will begin delivering training independently.
What You'll Do

• Complete initial client onboarding:
• Successfully complete all assigned assessments
• Demonstrate the ability to train all workflows that are part of the pre-activation training for client staff
• Successfully deliver training in a co-teaching capacity with a Team Manager, Team Lead, or mentor
• Successfully prepare and follow up on assigned engagements
• Display the ability to locate, understand, and leverage internal tools that provide insight to the customer and training needs (examples include OpenAir, Implementation Confluence Pages and/or OneNote, Client View, sales documentation, etc.)
• Once cleared to conduct client-facing training, with guidance from Manager, Onboarding & Staff Development or Team Manager, facilitate pre-planning discussions with clients to map out, document, and communicate the strategic direction of system usage and staff training
• Train from a defined curriculum with documented agendas, leveraging the management team to assist with adjustments necessary to accommodate a client's desired training plan needs
• Focus on training clients during the implementation process on the basics needed to effectively use our solutions at system activation using approved training materials
• Complete available Staff Development assignments as determined with Team Manager necessary to continue advancing knowledge of the Digital Agency and enabling the successful delivery of more challenging training courses

What You'll Need to Succeed
We're looking for someone who:

• Can work remotely or from an Applied Systems office
• Is able to travel up to 50% of the time
• Comes from an insurance agency background

Your experience should include some or all of the following:

• 2+ years of experience in a formal Training and/or a Learning & Development role
• Exceptional public speaking, facilitation, and presentation skills
• Skilled at working with a variety of multimedia training platforms
• Bachelor's degree or equivalent work experience preferred
• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Prior experience with broker management systems
• Hands-on experience with Applied Systems products, specifically Applied Epic AMS
• Experience with Resource Planning (ERP) or financial management systems

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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