Application window has been extended and expected to close on 06/22/2024
At Cisco Meraki, we know that technology can connect, empower, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest-growing cloud-managed team in the world, our product and technology architecture is changing the landscape of enterprise networking and making cloud-managed IT a reality.
The Cisco Spaces product team, now part of Meraki, is looking for a Product Activation Specialist with extensive experience in customer influence, success, and product activation. The mission of this role is to enhance product awareness of Cisco Spaces and to guide customers with a clear path to drive value from the product.
What You'll Do:
- You'll be the authority on the product, product demos, & product activations
- Work towards meeting quarterly OTT activation goals (number of customers activated, number of licenses/APs activated)
- Own the activation pipeline and drive various high-touch strategies (webinars, demos) & low touch campaigns (digital) to build awareness and interest
- Focus on daily and weekly direct customer activations via various low-touch sources, weekly booking lists, and engagement lists from different product tools.
- Set up and drive calls with customers across different geographies and industries to drive product awareness and encourage them to activate.
- Handle the Non-Responsive Customer List and use existing channels (PSS, Partner, GTM teams) to drive activation
- Ensure timely engagement with customers
- Schedule and run product demos and activation walkthroughs for internal and external partners.
- Stay abreast on deployment process, use cases, product improvements, and product roadmaps in order to have effective communication with customers, Account Managers, and Partners
Who You'll Work With:
You'll have the opportunity to work with the Enterprise Networking Product Management team, which is the group that owns Cisco Spaces, the world’s most powerful location cloud platform. Our group has already digitized over nine billion square feet of enterprise airspace - and we are just getting started!
As we move towards a more software-focused strategy, this is an excellent time to craft the future of the wireless business by taking to market an innovative SaaS solution such as Cisco Spaces.
Cisco Spaces' growth is driven by continuous innovation and a team pushing boundaries to drive scale product activation and adoption. Read more about us at https://spaces.cisco.com
Who You Are:
- You’re highly skilled at interacting with customers in a remote/virtual environment.
- Strong collaboration skills across a variety of teams
- A keen ability of objection handling, discovery, and meeting customer expectations
- You deliver product demos in a confident and convincing manner
- The ability to excite customers, recommend use cases based on discovery, and propel them through their activation journey
Skills:
- Effective communication and persuasion skills
- Strong eye for business with critical thinking skills
- Excellent analytical, organizational, & troubleshooting skills
- Technical knowledge of wireless networks
Experience and Education:
- 2-4 years of experience in direct customer success/interfacing/engagement role
- SaaS experience is highly preferred
- Strong communication skills
- Any Bachelor's degree or equivalent experience
- CCNA certification preferred
#LI-Remote
Compensation Range:
$94,600—$186,800 USD
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
What We Do
Cisco Meraki is a cloud-managed IT company and leader in cloud-controlled Wi-Fi, routing, and security. Our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we’ve created an unrivaled company culture for our employees—one that is collaborative, flexible, and inclusive, and provides employees with the autonomy to develop technology that’s accessible and secure for everyone.
Why Work With Us
Cisco Meraki revolutionizes how organizations deliver experiences with our intuitive platform, which is scalable for any size of company. Our exceptional culture fosters collaboration, inclusion, and flexibility, empowering employees to innovate secure, accessible technology for all.
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