Principal Solution Consultant-Post Sales (Platform)

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

Position Overview

We are seeking a Principal Solution Consultant – Post-Sales to drive the successful implementation, optimization, and adoption of our platform for enterprise clients. This role is instrumental in ensuring seamless onboarding, delivering tailored solutions, and maximizing client ROI. As a trusted advisor, you will work closely with clients and internal teams, including Engineering, Data Science, Product, Customer Success, and Support, to ensure smooth post-sales execution and long-term platform success.

Key Responsibilities

Implementation & Solution Delivery

• Lead the end-to-end platform implementation process, ensuring timely and successful deployments.

• Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs.

• Develop and refine best practices for scalable, high-impact implementations.

Hyper-Care & Client Success

• Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance.

• Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions.

• Continuously refine risk mitigation strategies to improve system performance and security.

Solution Customization & Technical Expertise

• Work with clients to customize platform functionalities based on their operational and business needs.

• Act as a technical bridge between clients and internal teams, translating requirements into product enhancements.

• Diagnose and troubleshoot technical and product issues, ensuring minimal disruption.

Client Training & Enablement

• Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption.

• Develop and maintain detailed documentation on implementation processes and platform configurations.

Cross-Functional Collaboration

• Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities.

• Align with Customer Success to ensure ongoing client value realization beyond implementation.

• Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.

Continuous Improvement & Strategic Impact

• Collect and analyze client feedback to enhance implementation strategies and platform usability.

• Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization.

• Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus).

• Experience working in post sales capacity in fraud detection and risk mitigation ecosystem

• 7+ years of experience in technical implementation, platform solutions, or post-sales consulting.

• Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting.

• Proven ability to lead enterprise-level implementations with measurable client outcomes.

• Excellent communication, problem-solving, and stakeholder management skills.

• Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.

Salary Disclosure:

Base Salary range: $165,000-200,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity,  comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. This position is eligible for a generous sales incentive bonus. 

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

• Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S

• Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7

• Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU

• Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4

• Archives & Press Releases: https://learn.socure.com/about/press-release

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.