Principal Program Manager, Salesforce Reimplementation

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security.  Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. 

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

Business Technology(BT) in Workday continues its mission to deliver unparalleled value to our business partners and customers. The Program and Business Operations team works with stakeholders within BT and outside to define, align on, and implement the strategic programs and operations. The team is also responsible for standardizing program methodologies, tools and operations/metrics across the BT organization to provide a unified experience to business stakeholders and customers.

About the Role

As the Salesforce Reimplementation program manager, you will spearhead the complete overhaul of our Salesforce platform, driving a critical transformation aligned with our Go-To-Market strategy. This role demands a strategic leader who can own the entire reimplementation lifecycle, from meticulous planning and cross-functional collaboration to flawless execution and user adoption. You'll be responsible for developing comprehensive program plans, managing budgets, mitigating risks, and ensuring the new Salesforce instance delivers optimal performance and drives measurable business outcomes. By fostering strong stakeholder engagement, leveraging data-driven insights, and providing thought leadership, you will play a pivotal role in shaping our future success.

Job Duties:

• Lead Salesforce Reimplementation: Lead and manage the entire Salesforce reimplementation program, ensuring on-time, within-budget, and successful delivery that aligns with broader Go-To-Market transformation goals. Own the end-to-end lifecycle of the reimplementation, from planning to execution.

• Strategic Alignment & Collaboration: Collaborate with Sales, Marketing, Customer Success, IT, and senior leadership to define requirements, prioritize features, and ensure the reimplementation aligns with business objectives, KPIs, and organizational goals. Establish and maintain strong partnerships with functional teams to ensure strategic alignment and smooth execution.

• Planning & Execution: Develop a comprehensive program plan, including timelines, budgets, resource allocation, and risk mitigation strategies. Execute the plan effectively, tracking progress, making necessary adjustments, and proactively identifying and mitigating potential risks.

• Change Management & Adoption: Develop and execute a change management plan to ensure smooth user adoption of the new Salesforce instance, including training, communication, and support. Lead the organization through complex changes, mitigating resistance and ensuring long-term adoption.

• Stakeholder Engagement & Communication: Effectively communicate program status, risks, and issues to executive leadership and key stakeholders. Manage expectations, ensure alignment, and provide clear, actionable insights through regular updates and reporting.

• Vendor Management: Manage relationships with third-party vendors involved in the reimplementation, ensuring they meet performance expectations and deliver on time.

• Quality Assurance: Implement quality assurance processes to ensure the reimplemented Salesforce instance meets business requirements and performs optimally.

• Budget Management: Manage the program budget effectively, tracking expenses and ensuring cost-effectiveness.

• Team Leadership: Lead and mentor a team of project managers and analysts (if applicable).

• Leadership & Influence: Lead and influence cross-functional teams to achieve cohesive transformation outcomes. Act as a key influencer in shaping strategy, governance, roadmap, and execution for the Salesforce Reimplementation.

• Data-Driven Decision Making: Leverage business intelligence and data analytics to monitor and measure the impact of Go-To-Market initiatives. Use data to optimize strategy, drive actionable insights, and improve key business outcomes.

• Thought Leadership: Act as a thought leader and expert for Salesforce reimplementation, sharing best practices, frameworks, and insights to mitigate risk and ensure successful implementation.

About You

Basic Qualifications:

• 15+ years of experience in program management, transformation, or strategic roles.

• 15+ years of experience implementing Go-to-Market strategies, Salesforce reimplementations in global organizations.

• 15+ years of experience leading large-scale, cross-functional transformation Salesforce re-implemention with a focus on GTM alignment, scaling, and efficiency.

• Strong experience with Salesforce CRM tools (Sales Cloud, Service Cloud, Marketing Cloud, etc.) and familiarity with the Salesforce ecosystem, including third-party applications and integrations.

• Proven track record of managing senior stakeholders and influencing strategic decisions at the executive level.

Other Qualifications:

• Relevant certifications in project management, change management, or Agile methodologies.

• Leadership, communication, and interpersonal skills with the ability to motivate teams and influence key stakeholders.

• Strategic thinking, problem-solving, and analytical skills, with an ability to break down complex problems and identify actionable solutions.

• Advanced project management expertise, including the ability to manage multiple high-impact initiatives simultaneously.

• Exceptional written and verbal presentation skills.

• Bachelor’s degree in Business, Marketing, or Operations.

• Certifications including: Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Technical Architect are preferred.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $166,100 USD - $249,100 USD

Additional US Location(s) Base Pay Range: $140,200 USD - $249,100 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!