Principal Product Operations Manager

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Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
As the Principal Product Operations Manager, you will be the primary interface to the core product development team and other functional organizations within SoFi. As the founding member of the Product Operations function, you will establish and improve critical product management processes, frameworks and tools. Product Ops provides leverage to the Head of Product by owning and refining the how we track and understand all member friction, leading product related operations, driving coordination of the roadmap and ensuring we ship impactful and compliant products to our customers. This broadly impactful and highly visible role will require you to collaborate across organizational boundaries with cross-functional leaders in engineering, product, design, business, risk, operations, privacy, legal, and other critical functions to drive the strategy and execution of Member BU initiatives.
The ideal candidate for this role exhibits passion and curiosity for highly complex technical initiatives, meticulous attention to detail, tenacious commitment to delivering results with quality and expediency, and exemplary written and verbal communication skills.
What you'll do:

• Lead quarterly and annual planning for the all customer pain-points, partnering closely with leaders (specifically business operations leads and chiefs of staff) across teams to coordinate materials, help align initiatives, and connect dots across teams to make us more efficient.
• Ensure cross-functional partners are aligned on key objectives for the program/product
• Drive continuous improvement to the engagement models between product, engineering and business stakeholders teams
• Track core business metrics related to the customer pain-points
• Surface and advocate for key insights from the business to advise product improvements
• Refining the product development process to ensure we ship innovative, impactful and compliant products
• Build a centralized source of truth for cross-functional stakeholders to track the product friction roadmaps
• Generally serve as the "strategic advisor" for the BU given intimate knowledge of our business and how they fit into the overall organization, standing in for the GBUL as needed to represent the Member BU

What you'll need:

• Bachelor's degree or higher
• 8+ years of experience in operations, business consulting, program management, business or strategy operations
• Demonstrated ability to deliver large-scale, enterprise-level programs successfully
• Experience influencing stakeholders and executive leadership through clear and concise written and verbal communication
• Logical, structured, and data-driven approach to problem-solving
• Demonstrated ability to juggle competing priorities
• Ability to clearly and succinctly present information to an executive audience
• Strong sense of ownership and bias for action
• Ability to partner effectively across levels and functions
• A proven track record of executing cross-functional work requiring coordination across multiple stakeholders

Nice to have:

• B2C or Consumer Facing Tech or Fintech experience: Deep understanding of the user experience
• Product Development: Experience with the product development lifecycle.

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.