Senior People Operations Manager

Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today. Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem.

We are seeking a dynamic and innovative professional to join our team. In this role, you will solve complex problems that enhance the employee experience and contribute to building diverse and equitable policies and procedures. You will focus on operational excellence in all aspects of our work, impacting both U.S. and international employees. Your efforts will ensure that our organization remains a leader in fostering an inclusive and effective workplace. You will own important components of global People Operations, as well as play a key role in the implementation of programs, processes and tools to transform Stellar Development Foundation into a once-in-a-generation company.

In this role, you will: 

• Manage and lead  all aspects of People Operations including; onboarding and offboarding, benefits administration and open enrollment, immigration cases, policy creation and management, system management, compliance, people analytics, and various other strategic processes with precision and integrity.
• Lead the implementation and ongoing management of People Operations policies and procedures, ensuring compliance with legal regulations and industry standards. 
• Lead critical People Operations projects aimed at enhancing operational efficiency and the overall employee experience. Proactively identify opportunities to improve and scale existing processes, and assist with change management of various programs and initiatives.
• Manage sensitive and timely employee leave management cases (Cocoon) as well as employee immigration cases partnering with managers, employees, and internal/external legal counsel.
• Directly manage our People systems including HRIS (TriNet) and global EOR platform (Oyster) by providing a positive and effective employee experience. 
• Collaborate with the Finance team on payroll to ensure accurate processing of all internal changes. Maintain all employment and payroll records consistently and accurately reporting any discrepancies to the People leadership team.
• Create trust with employees and provide a high quality employee experience by resolving issues promptly and responding to employee questions and concerns. 
• Assist Director, People Operations to develop and maintain core People analytics pillars by generating and analyzing People metrics and reports to inform decision-making.

You have: 

• 5-7 years of deep People Operations experience across immigration, compliance, benefits, communication, system management, and more.
• Proactively assess for improvements and innovation across the People Operations team. Present ideas to gain buy in and lead implementation end to end of new processes, policies, and procedures alongside the People team.
• Excellent communication and project management skills with the ability to follow-through to completion
• Experience with handling multiple priorities simultaneously and navigate in a rapidly-changing environment.
• Strong and proactive written and verbal communication skills; with a natural curiosity for understanding complex systems and a passion for learning.
• Strong knowledge and resources of HR federal & state laws and regulations.
• Ability to work confidentiality with all levels of an organization. Effectively and positively interface with a broad range of employees and deliver excellent support.
• Excited to be an all-around team player and positively contribute to the People teams culture.
• Ability to learn new systems quickly and create improved efficiency. 
• High quality process oriented and extremely organized.

Bonus Points if (optional):

• Experience with systems such as Oyster (EOR), TriNet, Ethena and Cocoon
• Experience with transition to new HRIS/PEO including project managing the implementation

We offer competitive pay with a base salary range for this position of $125,000 - $155,000 depending on job-related knowledge, skills, experience, and location. In addition, we offer lumen-denominated grants along with the following perks and benefits:

USA Benefits/Perks:

• Competitive health, dental & vision coverage with most plans covered at 100% for the employee + any dependants
• Flexible time off + 15 company holidays including a company-wide holiday break
• Up to 12 weeks of paid parental leave for both non-birthing and birthing parents, as well as up to 14 weeks of paid pregnancy leave for birthing parents
• Gym reimbursement ($80 per month)
• Life & ADD (up to $50K)
• Short & Long term disability
• 401K with 4% match
• Health & Dependent Care FSA Accounts
• Commuter benefits with $250/month employer contribution
• Health Savings Account (HSA) with monthly employer contribution
• Family building benefits through Kindbody
• Wellbeing benefits (One Medical, Rightway, Headspace)
• L&D budget of $1,500/year
• Daily lunch and snacks in office
• Company retreats