Product Analyst, Payments

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Trust and confidence is fundamental to the Lyft marketplace, and the Pay, Integrity & Identity (PII) team is charged with providing and ensuring that trust and safety to all customers. The PII team is one of the most critical teams that helps protect Lyft and enables the company to grow in a sustainable way. We’re looking for a rock-star to join a fast-paced environment to contribute to pay related analysis and operations. This individual is responsible for data driven deepdives for new and future pay products. The Payments Analyst will take ownership over multiple pay initiatives to understand business metrics, assess impact and provide recommendations to achieve team goals.

This person is quantitatively driven, detail-focused, and operations-savvy while ensuring the best possible customer experience. This individual possesses a high level of subject matter expertise and is experienced in utilizing information generated from various data source to generate insights. This person will work closely with Product Managers, Data Scientists, Engineers and Strategy teams to define efficient processes and help optimize various platform focused initiatives. 

Responsibilities:

• Establish business cases and projected ROI on investments to prioritize opportunities related to pay programs
• Deliver enhancements to pay team initiatives, communicate and prioritize development in collaboration with product management and engineering teams 
• Support cross functional teams to build-out critical dashboards and tools to measure effectiveness of payment process, operations and new programs
• Collaborate with Product Management, Data Science, Engineering and Operations to resolve identity or integrity issues and other escalations
• Able to communicate complex information both verbally and in writing, effectively with audiences at every level, including executive leadership team, partners, and individual contributors.
• Report overall status, primary business metrics, key issues and solution recommendations and plans to senior management and executives

Experience:

• 4+ years of experience across payment, marketplaces, e-commerce, retail, digital media or financial services industries. 
• Bachelor’s degree in a quantitative field or relevant work experience 
• Expertise in SQL, Python or other programming language to query data and perform analysis
• Have a bias towards action in resolving issues and perform in a high-energy, fast-paced environment
• Ability to execute projects independently with minimal oversight
• Strong communication skills; Clearly articulate complex analysis through presentations and writing
• Ability to prioritize competing projects among departments, history of effectively working with multiple teams to build new capability and implement projects
• Effectively manage senior executive asks and provide written and verbal communication to them
• Ability to ‘Dive Deep’ with a structured approach to problem solving
• Excellent cross-group collaboration skills, ability to impact and influence outcomes in matrixed environment
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $108,000 - $135,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.