Partnership Relationship Manager

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

This role is accountable for driving indirect sales by leading the Partnership relationship at each stage across North America. This includes identifying, qualifying, closing, formalizing, promoting, and maintaining Partnership relationships to increase business value for both Smile Digital Health and the Partners. Typically this role will manage two to three large Partnership relationships at any given time with medium to large size deals. This position will also support the development and implementation of Partnerships.

Primary Functions

• Pro-actively manage the sales relationship with Partners, actively seeking new indirect sales opportunities and closing deals with Partners.
• Create proposals, pitches, pricing and sales presentations for potential Partnerships or clients and identify new and prospective Partnership opportunities.
• Collaborate with cross-functional teams to ensure technical challenges are resolved
• Support Partners with the creation or revisions of responses for public or directed procurement (i.e. requests for proposals) to drive indirect sales.
• Create and track sales forecasts based on strategic target markets.
• Document and review collateral materials with Partners.
• Update and maintain HubSpot activities.
• In-depth understanding of  Smile Digital Health’s product and services capabilities and how they deliver value to customers.
• Coordinate and schedule regular sales meetings with Partners to discuss opportunities, new and/or updated product(s) and services as well as any challenges that require resolution.
• Comply with the privacy, security and confidentiality policies. 
• Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party.  A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment. 

Prerequisites

• 8+ years of related sales and/or consulting experience (or a combination of experience), proven ability to seek and close large deals combined with client management experience. (i.e. project implementation, sales, customer success).
• Post-secondary education, in a related field of study such as business, is preferred.
• Ability to travel 25 - 40% is required.
• Experience with proposal creation and market analysis would be ideal. 
• Experience in IT healthcare preferred.
• Experience managing large enterprise partnerships and working on public sector deals. 
• Have a proven track record to deliver on sales targets and manage competing priorities ideally in a Partnership role or similar B2B environment.
• Ability to discuss technical issues and concepts to ensure requirements are met and challenges are addressed and resolved. 
• Demonstrated competency with developing early client or partner relationships.
• Demonstrated ability and proven experience to build and maintain effective professional relationships  with various levels of businesses and partners in the software industry.
• Proven critical thinking, organization, planning, managing competing priorities, collaboration, communication and influencing skills.
• Ability to apply quantitative methods for analysis.
• Proven ability to work independently and cross-functionally throughout the organization.
• Ability to effectively use software including SalesForce, Google Suite/Windows/Mac, HubSpot and more.
• Demonstrated ability to mentor, coach, and lead preferred. 

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.