Hey there! We're AKKO - a venture funded & fast-growing insurtech company with a passionate, solution-forward, and collaborative fully remote team focused on disrupting the device insurance space.
Our mission is simple – Leveraging technology to make protecting people’s tech easier and more affordable. Most people’s lives have become tech-centric and AKKO provides customers with peace of mind that their tech is safe guarded in a transparent and seamless way. Backed by amazing investors such as Mundi, Fika, and Pear, we are just getting started!
The Partner Success Manager will play a pivotal role in fostering and enhancing relationships with strategic partners in the cellular and telecom industries. This role requires a strong technical understanding of our product, expertise in sales enablement, and the ability to take ownership of processes from 0 to 1. The primary focus will be onboarding and managing key clients, ensuring account performance and driving revenue growth. Success in this role demands strategic thinking, relationship management, and a deep understanding of our product and market dynamics.
THE DAY-TO-DAY
- Onboard new clients, ensuring a seamless and efficient transition. Manage project timelines and oversee all launch activities to ensure successful implementation.
- Develop and execute strategies to increase revenue through new and existing partnerships, identifying upselling and cross-selling opportunities.
- Build and maintain strong, collaborative relationships with key partners to drive mutual success.
- Serve as the primary point of contact for partner inquiries, concerns, and escalations.
- Clearly articulate the value proposition of our products, providing partners with regular updates on industry trends, product enhancements, and other key information.
- Collaborate with internal teams to resolve issues, optimize partner performance, and implement strategic plans for partner success.
- Leverage technical product expertise to guide partners in understanding and adopting solutions effectively.
- Proactively address challenges and roadblocks within partnerships to maintain smooth collaboration.
- Define and track key performance indicators (KPIs) to measure partnership success and identify areas for improvement.
- Use data-driven insights to optimize partner strategies and performance.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive company success.
- Conduct training sessions to educate clients on products, services, and best practices.
- Analyze market trends and competitor activities to identify potential opportunities or threats and share insights with internal teams.
WHAT MAKES YOU QUALIFIED
- Minimum 4 years experience working in partner success, partner management, or a similar role.
- Prior experience in a startup environment and/or within the telecommunications (telco) industry is highly desirable, and industry knowledge is beneficial to thrive in this role.
- Bachelor’s degree in Business, Communications, or equivalent practical experience.
- Proven track record of successfully managing strategic partnerships and driving revenue growth.
- Strong understanding of technical products and the ability to communicate their value to partners effectively.
- Experience enabling partner teams with tools, resources, and training to drive success.
- Demonstrated ability to build and own processes from 0 to 1, driving operational excellence.
- Expert project manager with great organizational skills.
- Self-starter with a solution-oriented mindset.
- Strong interpersonal skills, ability to think strategically, and problem solve.
- Excellent written, verbal, and presentation skills.
- Experience with Hubspot or similar CRM software.
- All around team player, fast, and self-learning individual.
The base salary for this position ranges from $80,000 to $120,000 with performance-based incentives including bonuses and/or commission. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications.
WHY YOU’LL LOVE IT HERE
- Unlimited vacation
- Paid sick time
- Competitive health benefits, including medical, dental and vision insurance
- Robust 401k program – to invest in your future
- Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being
- Monthly treat yourself stipend – dinner on us!
- Remote workspace stipend – Work from home or from a shared workspace — you decide.
- Paid volunteer time – giving back to our community is important to us!
- Annual learning credit –explore personal interests that excite you
- …and so much more!
WHAT ELSE ARE WE LOOKING FOR?
Our team is fostered around our core values:
- Collaborate– Work together to be more effective, lift up others, and win together
- Aim High– Set ambitious goals
- Embrace Diversity– Seek different perspectives, bring our true self to work
- Customer Love– Serve the end user and listen to them
- Nurture Empathy– Listen and strive to truly understand others
- Take Action– Be proactive, be an owner, value speed
- Maintain Integrity– Build the AKKO you are proud to work at
- Data Driven– Use data to iterate, find truth
***CCPA disclosure notice at getakko.com/legal
AKKO San Francisco, California, USA Office
95 3rd St, 2nd Floor, San Francisco, CA, United States, 94103
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