Operations Specialist - Notary Connect

• Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Uses independent thinking skills while reviewing orders to help prevent work-stopping problems 
• Provides white-glove customer service to our customers using our order management dashboard 
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate
• Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them 
• Provides helpful feedback regarding our product and processes 
• Completes special projects as requested by their supervisor

Behaviors/Attributes for ADA and employee relations purposes: 

• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

• High school diploma required
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications

Knowledge/Skills/Competencies:

• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Positive with a natural drive to help people, must be customer service oriented
• Curious and has a learning mindset; eager for feedback
• Ability to multitask, stay focused and self-manage in a fast paced environment

This is a remote role, please take note the working hours will be one of the following:

1. 10:30-7 MST Mon-Fri
2. 1:30-10 MST Mon-Fri
3. 1:30-10 MST Tues - Fri + 8 hours on Saturday (can be any shift)

If you are located in NY, CA, WA or MA, the salary range for this role is $23.70 - $32.07 an hour.  For all other locations, the range is $18.80 - $25.43 an hour.  As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.