Operations Manager, Supply Risk and Compliance

ImpactAs the Operations Manager, Supply Risk and Compliance located remotely you will be responsible for developing cybersecurity and fraud prevention processes, policies, and tools on the Shipt platform, with a focus on tools that ensure Shipt’s contractors are known and verified, including identity verification and background checks.
While no two days are the same, you will lead cross-functional partnerships and improvement projects with a variety of internal and external stakeholders to enable Shipt to better meet customer needs. You will partner with Fraud, Cybersecurity, and Product to identify ways to strengthen our security against new and existing threats. Working closely with external vendors and internal operations teams, you will help ensure we are finding and removing bad actors from the platform with speed and fairness. You will lead development of the policies, processes, workflows, and tools for Shipt to screen and review current and prospective independent contractors. You will also look for opportunities to develop and implement new tools & processes that enable executing teams to accomplish our goals with precision and consistency. You and your team will be responsible for not only the policies, but also building the documentation and training to deploy these capabilities.

• 2+ years of experience in a role developing, implementing, and enforcing complex policy or processes, especially with experience in risk, fraud, audit, consulting, compliance, call center performance, HR, startup operation.
• Strong attention to detail, particularly around complex sets of policy requirements and technical deployment details.
• You have excellent written communication skills and comfort with designing and documenting processes.
• You are a supportive collaborator & precise communicator who can balance both complex requirements precise execution expectations with a progress-over-perfection approach to change management & implement.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader.  Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.

Please inform your recruiting contact upon initial connection if you need any accommodations.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Employees (and eligible family members) are covered by medical, dental, vision and more.  Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.  Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Pay range:

Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City: 

$88,000-$176,000

All other locations:

$73,000-$147,000

Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.