Operations Lead (Card Issuance)

Job Description

MoCaFi is seeking a dynamic and results-driven Operations Lead to play a critical role in optimizing our payment operations and ensuring seamless service delivery. This role will be instrumental in enhancing operational efficiency, driving process improvements, and supporting the growth of our financial inclusion initiatives. The ideal candidate will be a proactive problem-solver with a strong background in the payments industry, capable of navigating a fast-paced fintech environment. This position will oversee day-to-day operational activities, manage key vendor relationships, ensure compliance with regulatory requirements, and specifically manage the detailed payment processing tasks outlined below.

This Operations Lead will report directly to the Senior Director of Relationship Management. This position is remote unless candidates are based in the NYC metropolitan area; it is hybrid to our office in Midtown Manhattan. The salary range for this position is $93,500- $140,000

Job Responsibilities

• Card Management including:
• Handle all card shipment requests, including bulk shipment with the card manufacturer; ensure replacement cards are shipped
• Maintain current cardholder information
• Update Funding Schedules
• Cardholder Agreement Mailings
• Create and manage Card Distribution Logs for Bulk Distribution Inventory Control
• Create and maintain Input Reporting Logs for Client Card and Funding Requests
• Program set up & UAT for card processor and manufacturer
• Payment processing and reconciliation, including ERAP, ACH web adjustments, bill pay tracking reports, and reconciliation of funding balances
• Manage our clients and partners by maintaining merchant tables, scrubbing client files, managing Immediate Response Card (IRC) account maintenance, and reporting
• Oversee and manage day-to-day payment operations, ensuring accuracy and efficiency
• Identify and implement process improvements to enhance operational performance and reduce costs
• Manage relationships with key vendors and partners, ensuring service level agreements are met
• Update monthly rent reporting payments to the Credit Manager Portal and Credit Bureaus
• Monitor and ensure compliance with relevant regulations and industry standards, including sending the annual privacy and error resolution notice
• Manage and execute the full escheatment process, ensuring compliance with state regulations and timely reporting of unclaimed property
• Analyze operational data and generate reports to track performance and identify areas for improvement
• Perform User Acceptance Testing (UAT) to ensure applications meet the specific needs and requirements
• Collaborate with cross-functional teams, including product, engineering, and customer support, to resolve operational issues and support new initiatives  
• Develop and maintain operational documentation and procedures
• Support the implementation of new payment technologies and systems
• Participate in strategic planning and contribute to the development of operational goals
• Lead monthly Direct Deposit Account (DDA) Statement Email Process

Qualifications

• Bachelor's degree or equivalent experience in the payments space is preferred; 4+ years of experience in the payments industry is required in lieu of a degree.
• 5+ years experience in payments or consumer lending (e.g., payment processing, acquiring, issuing, payment technology provider, etc.)
• Expert in using Excel and/or Google Sheets
• Experience working at a Fintech company and a large bank is highly preferred.
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders.  
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.  
• Under our contract with the U.S. Department of Treasury, this position requires that all employees working on Federal contracts be U.S. citizens or Lawful Permanent Residents.