New Experience Program Delivery Lead, Executive Director

Job Description
Are you passionate about leading complex technology programs to deliver innovative solutions? You have found the right team!
As a New Experience Head of Program Delivery & Governance within the Digital Commercial Bank, you will lead project management for a program aimed at developing a new digital platform, primarily for the Innovation Economy business. You will manage a team of Product Delivery associates and work closely with Work Stream Leads to oversee and prioritize all aspects of the functionality and UX/UI of the New Experience application. Collaborating with Technology, Design, Payments, and third-party vendors, you will guide the development process from start to finish. Furthermore, you will provide leadership to the Product Delivery associates, Workstream Leads, and teams, and coordinate with senior Product Management, Technology, Design client service, operations, and global & regional business partners to deliver products that enhance global capabilities.
Job Responsibilities

• Drive the adoption and implementation of project and program management methodology to support Agile development and delivery
• Lead the team of Product Delivery Associates that support the Workstream Leads and their teams
• Managing the Reporting of program status to various organizational levels
• Managing the process of identifying and reporting delivery risks, inclusion of actions necessary to mitigate the risk(s)
• Oversee the delivery process for major project deliverables including Project Plan, Business and Functional Requirements, Analysis & Design (participation and sign-off), Internal and External readiness & post go-live support to clients
• Partnering with key stakeholders (product, technology, service & implementations, etc.) to provide transparency of program delivery status and manage escalations
• Develop and grow high performance talent
• Preparing and presenting project updates for executive leadership (measuring success, kpi's, risks and mitigation plans and lessons learned/opportunities)
• Perform other responsibilities including: supporting and managing the change control process, supporting the program's financial management process.

Required qualifications, capabilities and skills

• BA/BS in Management, Finance, Operations Management, IT/ Computer Science, MIS, Economics, or a related discipline.
• 8+ years professional experience in a bank or other financial institution, consulting firm, and/ or software company
• 5+ years project management experience leading complex projects or programs, valued at $10M or greater
• 3+ years experience in transaction banking, experience outside of US markets
• Possesses knowledge of electronic banking products and systems, including high and low volume payment systems (SWIFT, Money Transfer, ACH)
• Understanding of systems development methodologies. Ability to direct and manage business partners, technology resources, subject matter experts, user interface design, QA, UAT, and all other groups involved in the Agile and end-to-end process needed to define, design and deploy product capabilities
• Demonstrates strong relationship management skills. Proven ability to quickly build trust and rapport with others in order to structure problems, build consensus, negotiate agreement with strong influencing skills
• Proven ability to manage projects in a way that reduces risk, ensures predictable results, meets or exceeds its timeline
• Strong communication skills with both verbal and written a must
• Possesses a strategic mindset, with a can-do attitude and drive to get things done. Exhibits high degree of creativity, self-motivation, and commitment to task
• Power user of office automation and project management tools, including but not limited to JIRA

Preferred qualifications, capabilities and skills

• MBA or related graduate degree a plus

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.