Manager, Sales Operations (Data Hygiene)

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We continued to see exponential revenue growth last year.  Join us for a whale of a ride!

At Docker, we simplify the lives of developers making world-changing apps. Docker helps developers bring their ideas to reality by conquering the complexity of app development. We simplify and accelerate workflows with an integrated development pipeline and application components. Actively used by millions of developers worldwide, Docker Desktop and Docker Hub provide unmatched simplicity, agility, and choice. Docker is a fast-growing startup that offers a dynamic work environment with opportunities to grow your career.

About the role:

We are seeking an experienced Sales Operations Manager to join our growing Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth.Your primary focus will be on data hygiene, data governance, account hierarchies and data enrichment using ZoomInfo.

An ideal candidate is a start-up builder who has experience in managing large amounts of data sets within Salesforce and has a solid understanding of account, contact and lead objects. A good working understanding of ZoomInfo is also required for this role. This role reports to the Director of Sales Operations

In this role, you will:

• Develop and implement Docker’s data governance program for our Revenue organization focused on data hygiene within Salesforce

• Hold responsibility for cleaning up the existing data in Salesforce, including deduplication, implementing accurate parent/child hierarchies, data standardization and ongoing data hygiene

• Ongoing review of new accounts, leads and contacts added to the system to ensure the data is accurate, standardized, up to date and not duplicative

• Manage the integration between ZoomInfo and Salesforce for data enrichment

• Build, manage and prioritize implementation of data hygiene and governance policies including scoping of requirements, writing documentation and collaborating with cross functional teams

• Identify and implement areas for improvement in relation to data hygiene and governance to enhance productivity and performance

• Work alongside the business systems team to write scope, test and roll out new system processes

• Assist with reviewing and optimising Salesforce page layouts including fields, validations and workflows for accounts, leads and contacts

• Manage one Sales Ops Senior Analyst of Data Hygiene

• Serve as the subject matter expert for all things related to data hygiene and governance

Requirements:

• 4+ years of experience in Sales Operations

• Experience working for a high growth software/SaaS company

• Solid understanding of Salesforce accounts, contact and lead objects

• Track record of working with large amounts of data, defining data hygiene and governance policies and implementing these within existing data sets

• Exceptional communication and interpersonal skills

• Technically savvy with Google Suite, Salesforce, and ZoomInfo

• Ability to think strategically and translate business needs into actionable plans within a fast paced environment

• Comfortable and familiar with cross-functional collaboration

• Energy, enthusiasm, and love of building

Additional attributes:

• Experience with people management

• Understanding of various account types and lead sources

• Strong analytical skills with experience in data analysis and reporting tools

• Comfortable with new technologies and ability to communicate with those who are tech-savvy

What to expect in the first 30 days:

• You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program

• You will learn how to navigate through award-winning sales tools such as Salesforce, ZoomInfo, and Docker

• Review existing processes and in flight projects

• Identify areas of improvement in our systems and processes that will assist the data hygiene and data governance requirements

• Begin building strong cross functional relationships

What to expect in the first 60 days:

• Begin taking on projects and working with the relevant cross functional teams to scope and build

• Take ownership of tools within the tech stack and start scoping refinements and improvements

• Build documentation to support new and existing processes

• Start implementing improvements to assist with data integrity and accuracy

What to expect in the first 90 days:

• Assist in scoping future quarter priority projects

• Have full ownership of various key projects related to the data hygiene efforts

• Build scalable and repeatable processes to assist the Sales & GTM org

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks (for Full-Time Employees Only)

• Freedom & flexibility; fit your work around your life

• Designated quarterly Whaleness Days

• Home office setup; we want you comfortable while you work

• 16 weeks of paid Parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Quarterly, company-wide hackathons

• Training stipend for conferences, courses and classes

• Equity; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.

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