Strategy & Operations Manager, Policy

🚀 Join the Future of Commerce with Whatnot! 

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

💻 Role

The Policy team at Whatnot develops guidelines to ensure a safe and trustworthy buying and selling experience. We’re hiring a data-driven Policy Strategy and Operations Manager to support and develop rules that instill trust in our platform. 

You will support the policy strategy for Whatnot, establishing comprehensive listening systems to identify emerging trends, prioritize areas of focus, and evaluate the efficacy of existing policies:

• Identify and collect relevant data to inform policy gaps and problem areas and decide when revisions and overhauls are needed.
• Implement accurate and effective policy together with the product and operations teams.
• Resolve complex policy escalations with a high degree of autonomy. 
• Partner with cross-functional teams to develop new policies and enforcement criteria and bring them to market.

Team members in this role are required to be within commuting distance of our New York, NY,  Los Angeles, CA, or San Francisco, CA hubs.

👋 You

Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

As our Policy Strategy and Operations Manager, you should have 5+ years of experience in a policy, strategy, or business operations role, plus: 

• Strong analytical abilities and problem-solving skills.
• Demonstrated ability to solve problems using data and process improvement. Experience with SQL and dashboard experience is required. 
• Proven ability to solve problems using data and drive process improvement.
• A self-starter who can prioritize in challenging situations and balance between two-sided community needs and business and seller priorities
• Excellent oral and written communication skills with the ability to translate complex challenges into clear, concise language.
• Comfortable working on a small team in a fast-paced, ambiguous environment, willing to flex on roles and projects where needed.
• Strong project management skills, including planning, prioritizing, and execution.

💰Compensation

For Full-Time (Salary) US-based applicants: $160,000/year to $190,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits 

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.