Job Description
As the you will lead a team of individuals who complete monitoring activities focused on compliance and operational risks to support risk mitigation and process / control improvements. Leading the Monitoring and Insights team, the manager will play an active role in and oversee enhancements to the overall program. The ideal candidate is a problem solver, capable of leading initiatives in a highly collaborative environment. This high visibility role supports efforts across the enterprise, and partners with business leaders, product managers, and data analysts to complete tasks. Projects, at times will be complicated and require collaboration and critical thinking. They will also use data to guide analysis and conclusions. The candidate should possess excellent written and verbal communication skills and have the ability to understand business requirements and develop recommendations.
- Strong interpersonal, communication and influencing skills
- Able to communicate effectively, collaborate with others, solve problems creatively and demonstrate high integrity
- Solid analytical and critical thinking skills, with ability to identify root causes
- Collaborative, ability to influence, negotiate and solve problems with business partners and expert teams across the organizational lines
- Strong project management skills, with a proven ability to coordinate across departments and function
Qualifications
- Bachelor's degree preferred
- 7-10 years financial services compliance, risk management or audit experience
- 3+ years of experience leading and/or as a key contributor in transactional testing focused reviews
- 5+ years of experience using omni-channel contact center solutions to support risk management, including through rules based analytics (experience with Genesys, Cresta, Call Miner, etc. is a plus)
- 3+ years of technical experience and skills utilizing software based solutions to transform data for analysis (experience using Power BI, Python, Tableau, or similar coding solutions is a plus)
- Demonstrated ability to oversee and analyze data sets, identify themes and trends and execute root cause analysis
- Demonstrated ability to oversee and as needed, build and design monitoring activities and insights projects that drive deeper understanding into operations
- Prior experience driving programmatic changes in areas of responsibility
- Ability to thrive in a fast-paced, matrixed work environment
- Attention to detail; ability to produce quality work products free of mistakes and discrepancies. Ability to review work products produced by others and provide relevant feedback.
- Self-starter, willing to take action without being asked; ability to plan ahead and manage time well
- 5+ years of experience working with applicable financial services laws, rules, and regulations, relating them to products and services, and the ability to identify potential gaps or deficiencies related to the regulatory requirements, assess the level of risk and propose solutions to close said gaps
- Experience in a leadership capacity, preferably in a high-volume call center
- Intermediate computer skills, specifically with Microsoft Office and Google products
PREFERRED QUALIFICATIONS:
- CRCM
- Significant experience with contact center solutions.
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
We are proudly offering hybrid options in the Phoenix, AZ metro market. In other locations throughout the country, we offer work from home in the following states:
: $70,000 to $85,000 annually + bonus + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.
Additional Information
Company Description
Meet AchieveAchieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
What We Do
Voted #1 "Best Places to Work" by the Phoenix Business Journal, Achieve (formally known as Freedom Financial Network) launched in 2022 as the leading digital personal finance company helping everyday people get on, and stay on, the path to a better financial future. Achieve delivers personalized financial solutions for real people through intelligent technology and an empathetic human touch. From the single parent trying to buy a home to the overworked employee drowning in debt, we provide innovative solutions, budgeting tools, and education to help them move from surviving to thriving. We put our members first by coaching them through their financial health journey to understand what’s working for them and what’s not. Our tailored approach is designed to meet everyone where they are in life because they’re more than just a credit score.
Our people make the biggest difference. With more than 2,700 teammates between California, Arizona, and Texas, everyone collaborates together to make an impact towards our mission; to empower everyday people to move forward on a path to a better financial future.
We’re committed to fostering an environment where everyone can belong, while giving their true authentic selves a place to shine. Whether you’re in sales, member support, engineering, product design, IT or any of our other exciting roles, you’ll join a team passionate about serving our members and embracing our core values every day:
Care (For everyone)
Get Better (Every day)
Act With Integrity (Every time)
Collaborate (With everyone)
Why Work With Us
The technology we are building has real human impact to positively change the trajectory of millions of American families living with the crippling weight of consumer debt. Our growing teams are determined to get better every day through open collaboration and genuine family-like care for the whole person—engineers are never lost in the shuffle.
Gallery
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-09/RCT-22-203_BuiltIn__Home-Gallery-Image1_558x315 (1).jpeg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-09/RCT-22-203_BuiltIn__Home-Gallery-Image4_558x315.jpeg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-09/RCT-22-203_BuiltIn__Home-Gallery-Image3_558x315.jpeg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtinsf.com/sites/www.builtinsf.com/files/2022-09/RCT-22-203_BuiltIn__Home-Gallery-Image2_558x315.jpeg)
Achieve Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.