Licensed Claims Adjuster, Travel

Job Posted 5 Days Ago Posted 5 Days Ago
Be an Early Applicant
Remote
39K-48K Annually
Junior
eCommerce • Fintech • Information Technology • Insurance • Software
Cover Genius protects millions of customers of the world’s largest online companies. Our goal is to protect all of them.
The Role
The Licensed Travel Claims Adjuster will assess and settle customer claims using the XClaim platform. Responsibilities include managing claims activities, collaborating with various teams, ensuring documentation accuracy, and adhering to insurance guidelines. The role requires strong organizational skills and efficient communication with stakeholders.
Summary Generated by Built In

The Company


Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

 

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.


Our People are

Bold, Authentic, Purposeful and Inspired


Our People are not

Perfect, Traditional, Complacent or Cautious


About the role


As a Licensed Travel Claims Adjuster on our Customer Team, you will own the assessment and settlement of claims within their own settlement authority.


To drive success in this role, you will have strong attention to detail and great organizational and time management skills. With a bachelor's degree, you will ideally have experience dealing with customers' litigations online. As the Claims Adjuster, you will review and assess customers’ claims through our owned XClaim platform, for a fast resolution and prompt payment. Regular collaboration with the Support team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and NPS are achieved.

Key Responsibilities

  • Manage day-to-day claims activities, including claims actions, emails, and payments
  • Own the assessment and approval of new claims and complicated cases, whenever, within the authority
  • Own the communication with all relevant stakeholders (Support, Content, Complaints, etc.) working collaboratively as one team to achieve strategic objectives and ensure the best customer experience
  • Ensure all necessary documentation is collected and filed accurately in the system. 
  • Maintain the quality of our work ensuring accuracy to meet business, team and individual KPIs.
  • Own the communication with all relevant stakeholders (Claims, Support) to resolve claims efficiently and ensure the best customer experience. 
  • Be aware of current insurance guidelines, policy updates, and regulations. Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.

What you will bring

  • 1-3+ years of claims adjusting experience.
  • Must have active claims adjusting license(s) or the ability to quickly obtain licenses in applicable states.
  • Basic understanding of insurance products and terminology.
  • Enhancing systems and processes and feedback loops.
  • Experience fostering and developing key relationships with both external and internal stakeholders.
  • Basic understanding of insurance products and terminology.
  • Bachelor’s or postgraduate degree in a related field or equivalent is desirable.

What you will have

  • Problem-solving, advocating for customer solutions
  • Driven, energetic and a “good enough is not enough” mentality.
  • Professional approach.
  • Ability to work under pressure and adapt quickly to a start-up pace environment and culture.
  • Organizational and time management skills.
  • Excellent attention to detail.

Why Cover Genius?  


Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?


Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.


• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

 

• Social Initiatives - pictures speak a thousand words!


Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!


* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.


*The annual cash compensation range for this role is between $39,000 and $48,000. Compensation will vary based on location and experience.

Top Skills

Xclaim Platform
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
San Francisco, CA
430 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

Cover Genius is the insurtech for embedded protection. Together, we protect the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Cover Genius’ vision is to protect all the customers of the world’s largest online companies through XCover, an award-winning global distribution platform for any line of insurance or warranty, with an API for instant claims payments that holds an industry-leading NPS of +65‡.
Cover Genius and its partners co-create solutions that embed protection that’s licensed or authorized in over 60 countries and all 50 US States.

Why Work With Us

We are a vibrant international team that promotes inclusivity and celebrates our differences. We are growing fast, we provide our employees with professional development opportunities and we promote within through our bi-annual performance review cycles. We are bold enough to take chances, to challenge the status quo and inspire each other.

Gallery

Gallery

Similar Jobs

Pie Insurance Logo Pie Insurance

Claims Adjuster, Commercial Auto

Fintech • Insurance • Machine Learning • Other • Analytics • Automation
Remote
United States
400 Employees
70K-90K Annually
Remote
Washington, DC, USA
658 Employees
100K-125K Annually
Remote
USA
21590 Employees

The Hartford Financial Services Group, Inc. Logo The Hartford Financial Services Group, Inc.

Claims Consultant

Fintech • Payments • Financial Services
Remote
6 Locations
20002 Employees
84K-126K Annually

Similar Companies Hiring

Level Access Thumbnail
Software • Social Impact
San Francisco, CA
750 Employees
ROKT Thumbnail
Software • Marketing Tech • eCommerce • Digital Media • Artificial Intelligence
San Francisco, CA
800 Employees
Contentful Thumbnail
Software • Marketing Tech • Enterprise Web
San Francisco, CA
744 Employees
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account