Learning Delivery & Performance Lead, Sales Enablement

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Learning Delivery & Performance (LD&P) team for the Square Growth org provides an environment focused on the experience and performance of our frontline leaders and team members.To accomplish this we design, deliver, and manage engaging participant-centered learning and development programs. As an LD&P Lead you will develop, manage and drive a global learning delivery strategy to strengthen people and organizational capabilities and performance. This role is focused on the Account Management team within Square. It relies heavily on input from a diverse group of stakeholders and requires interpersonal savvy, strong prioritization, and the ability to navigate aligned but competing priorities.
You will lead a team of facilitators, program managers, and business partners, dedicated to bringing learning experiences to life and driving performance in our business. Your success is measured in the team's ability to deliver solutions that set our front line teams up to support the growth of our sellers and Square.

• Manage and develop a diverse and global team of facilitator, business partners, and program managers
• Actively support the career development and performance management of direct reports
• Lead, develop and provide strategic direction to a highly skilled Learning Delivery & Performance team
• Design and hold your team accountable to objectives, KPIs, and expectations of performance that align with the broader organization's priorities
• Forecast and plan resourcing of your team to ensure we are leveraging capacity efficiently while meeting the needs of the business
• Implement training programs that positively affect learner engagement and productivity within the organization
• Assess organization-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for learners across the organization
• Actively search for, creatively design, and support the implementation of effective methods to educate, enhance, optimize, and recognize performance across the organization
• Build strong relationships across functions and geographies to ensure that LD&P deliverables are aligned with the greater organization's business-specific needs
• You will work closely with Growth and Account Management leaders to develop training and development strategies unique to their individual department's needs
• Partner with AM leadership and teams within Learning Experience & Performance on learning needs analysis, program design, and delivery of learning programs; these programs may include live cohort based learning, adhoc workshops, Elearning, long format, and blended learning manager curricula
• Act as a key member of the core Learning Experience & Performance leadership team to continually support setting and implementing learning strategies

Qualifications

• 5 years of Learning and Development or Enablement experience
• 5 years of people leadership experience
• Experience designing for and executing against organization-wide strategy
• An analytical, data-focused mindset with a track record of success in a metrics-driven environment
• A deep subject matter expert and leader in the areas of adult learning, performance management, leadership and culture and have been using metrics to drive business outcomes
• Strong teaching and coaching skills, and a desire to see others succeed
• Experience leveraging contemporary talent frameworks, practices, and tools, in addition to using innovative learning models and technologies, within a technology company
• Experience directly leading a Learning and Development or Enablement function preferred
• A deep understanding and experience in performance and learning needs analysis, learning delivery, and program evaluation preferred

Qualifications

• 5 years of Learning and Development or Enablement experience
• 5 years of people leadership experience
• Experience designing for and executing against organization-wide strategy
• An analytical, data-focused mindset with a track record of success in a metrics-driven environment
• A deep subject matter expert and leader in the areas of adult learning, performance management, leadership and culture and have been using metrics to drive business outcomes
• Strong teaching and coaching skills, and a desire to see others succeed
• Experience leveraging contemporary talent frameworks, practices, and tools, in addition to using innovative learning models and technologies, within a technology company
• Experience directly leading a Learning and Development or Enablement function preferred
• A deep understanding and experience in performance and learning needs analysis, learning delivery, and program evaluation preferred