Lead Zuora Administrator - Remote

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
BigCommerce is looking for a driven Lead Zuora Administrator to join our Business Applications team. This position will be based in Austin, TX, but highly qualified remote candidates will be considered. In this exciting role, you will be responsible for the strategy, planning, deployment, and operational management of the Zuora application, policies, and procedures that support the billing and revenue processes in Zuora. You will manage all aspects of the Zuora system as well as integration with other systems required by the billing process (such as Salesforce).
As a critical member of the Biasness Applications team, you will be reporting to the Senior Director of Business Technology. This role is pivotal in ensuring efficient and accurate billing and revenue operations, enabling seamless experience for our customers and supporting business scalability.
What You'll Do:

• Operate as the primary architectural lead on the Zuora billing and revenue systems
• Manage all aspects of the Zuora system as well as integrations with other systems required by the billing process (e.g., Salesforce)
• Create and manage the product catalog, revenue recognition rules, journal runs, and EOM reports
• Manage Zuora development deployments from development environments to production
• Complete bulk imports and exports of data
• Maintain strong business relationships with stakeholders from accounting, financial operations, and billing
• Work collaboratively with Business Applications teammates to implement best practices from across our application ecosystem
• Develop and maintain strong security practices, access controls, and SOX compliance
• Responsible for SOX compliance for Zuora, including the implementation and monitoring of internal controls, documentation of processes, periodic audits to ensure compliance with regulatory requirements, and providing necessary support during external audit reviews
• Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
• Participate in the integration testing and data validation process of Zuora with other enterprise systems, such as Salesforce
• Keep abreast of new Zuora features and functionality, providing recommendations for process improvements
• Proactively identify system enhancements and innovative solutions to optimize processes

Who You Are:

• Minimum Bachelor's degree require
• A trusted business partner who is sought out for your technical prowess
• A track record of success operating independently at high levels of performance
• 3 - 5 years of experience with Zuora recurring billing software , including implementation and operational expertise
• Experience with prevention and management of fraud, including chargebacks
• Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems across a larger organization, including billing process optimization, automation of manual processes, and adherence to best practices
• Ability to troubleshoot and respond quickly and efficiently to billing system issues of varying complexity
• Strong technical aptitude and ability to research and solve complex issues independently
• Data-driven mindset with the ability to use Excel to analyze data (e.g., billing anomalies, custom reporting). Strong Excel knowledge is required
• Proven ability to multi-task various duties and assignments while maintaining quality work
• Proficiency in Microsoft Office, Google for Work applications and SQL
• Superior communication skills, including the ability to communicate and discuss complex billing or system issues with non-technical staff
• Strong interpersonal communication and customer service skills, working with billing system users and stakeholders
• Ability to establish rapport with others and work well as part of a dynamic team.
• Zuora Administrator certification is preferred but candidates without certification will still be considered
• University-level accounting courses and knowledge of generally accepted accounting principles (GAAP) in support of business administration processes.
  are preferred

Why Join BigCommerce?

• Be part of a collaborative and innovative team shaping the future of business technology
• Work in a dynamic and supportive environment recognized as a "Best Place to Work."
• Enjoy competitive benefits and growth opportunities within the organization

#LI-REMOTE
Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Targeted salary range
$108,000 - $183,000 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .