Lead Technical Project Manager

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Wakefield, Massachusetts with offices across the United States, Europe, and Asia.

Position Overview:

The Lead Technical Project Manager (LTPM) is the subject matter expert for all client standards and templates. They are responsible for supporting the Project Management organization as projects move through the technical development lifecycle while working collaboratively with teammates and maintaining exceptional client satisfaction. 

*This position can be based remotely within the US.

Responsibilities:

• Manage client templates, including enhancements, patches, communication with the client, and upgrades. This includes proactively addressing issues and trends, leading efforts to review client templates, and overseeing completion and prioritization of client template defects.
• Manage client integrations
• Manage non-IRT systems
• Serve as Subject Matter Expert for client standards including implementation of new standards, maintaining existing standards, creating supporting documents, providing guidance to Data Management team on best practices, proposing and executing client improvements/efficiencies, and managing the internal feedback loop for client improvements
• Serve as clinical protocol and technical Subject Matter Expert, reviewing complex requirements on accounts, ensuring that specifications support protocol design and are properly structured based on Endpoint product(s).
• Serve as Endpoint product champions, liaising with the product team in product launch activities, including ‘train the trainer’ activities.
• Serve as the primary point of contact internally and externally for technical issues related to client system(s); providing technical expertise and support to Project Managers in technical issue resolution.
• Manage global system updates by rolling out patches across all impacted client studies
• Manage account and client-specific documentation, ensuring records are complete and regularly updated
• Confirm complexity assessment for new study builds, and review Complexity Calculator for new study builds after requirements are finalized
• Responsible for coordinating internal client trainings such as refresher training, training on new functionalities and standards.
• Ensure all endpoint employees that work with a particular client are fully versed on standards, templates, and integrations
• Participate in account-specific meetings such as QMMs and client check-ins
• Provide oversight for the delivery of client projects

Education:

• Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.

Experience:

• 4-7 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
• Some experience in the life science industry. 
• Previous experience working in a fast-paced, entrepreneurial environment preferred. 
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus. 
• Familiarity using SQL a plus

Skills:

• Attention to detail and quality orientation
• Capable of following protocols and processes
• Strong customer service orientation
• Ability to maintain positive rapport with diverse array of colleagues and clients
• Able to work on multiple assignments with standard levels of supervision
• Ability to learn and apply new skills quickly
• Adaptability/flexibility in a changeable, fast-paced environment
• Excellent verbal communication skills
• Solid written communication, including the ability to effectively document technical information
• Capable of working well in a team environment
• Good computer skills, including proficiency in MS Office

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.

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