Lead Product Operations Manager, Generative AI

About the Role

At Chime, Product Operations Managers act as the operational back-bone that enables excellence in our product management teams. We exist to support the product organization with a greater depth of understanding of our current products, how they work, and each stakeholder's responsibilities and processes within each product. 

As a Lead Product Operations Manager, you will lead the development and scaling of Generative AI partnerships, capabilities, and tooling for internal and customer-facing solutions. You will work closely with cross-functional teams, including product management, engineering, and customer success, to ensure that our AI-powered products deliver exceptional value and improve both internal processes and customer experiences.

We are seeking a highly motivated individual with expertise in Generative AI tools and strategies, experience in customer-facing AI solutions, and a deep understanding of how these tools can be utilized internally within tech companies to drive efficiency and innovation.

The base salary offered for this role and level of experience will begin at $157,590 and up to $218,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Be a driver of both internal and customer-facing Generative AI initiatives, managing product operations, implementations and development cycles.
• Serve as the liaison for internal and external partners, managing project planning and technology integrations with a focus on building strong relationships, coordinating cross-functional team efforts, and aligning partner priorities with our strategic goals.
• Serve as the subject matter expert in Generative AI across the company, guiding teams on best practices and identifying key areas for AI integration.
• Foster a deep understanding of customer needs to ensure AI capabilities deliver measurable business impact and customer satisfaction.
• Champion the internal use of AI technologies to improve workflows, efficiency, and decision-making processes.
• Drive successful execution of AI tools, from proof of concept to full-scale implementation, both for internal and customer usage.
• Provide leadership and mentorship to junior team members and cross-functional partners in understanding and implementing Generative AI.
• Support the operational execution of cross-functional initiatives, such as product launches, service modifications and feature changes. 
• Serve as a domain expert in specific product and feature areas.
• Own the quality of service and product delivery and respond to incidents related to these services.
• Ensure operational milestones are met and maintain close communication with stakeholders to facilitate timely deliveries.
• Establish and maintain a robust feedback loop for our products and features, analyzing member experience data and performance indicators to inform product strategies. 
• Collaborate with cross-functional teams to prioritize impactful opportunities and support product managers in strategy formulation.
• Employ a data-driven approach to decision making, supporting the team with quantitative and qualitative insights. 
• Act as a thought partner in experiment design and testing.

Duties & Responsibilities

• Collaborate with Product, Engineering, Data Science, and UX teams to build scalable, user-centric AI products that solve complex business problems.
• Support the development and execution of the roadmap for both internal and customer-facing Generative AI tools, aligning with the overall product and company strategy.
• Partner with internal teams to understand customer pain points and design AI solutions that improve customer outcomes.
• Monitor and measure the performance of AI-driven features, providing detailed reporting and recommendations for improvements.
• Act as the liaison between technical teams and non-technical stakeholders, ensuring that AI tools are implemented in a way that is understandable and actionable for all parties.
• Develop and maintain clear documentation for internal AI tools and customer-facing products, ensuring ease of use and scalability.
• Stay up to date with industry trends and emerging AI technologies to continuously innovate and push the boundaries of what is possible.
• Coordinate with Legal, Compliance, and Data Privacy teams to ensure AI deployments comply with all regulations and ethical standards.
• Provide training, education, and support to internal teams on leveraging AI tools to enhance day-to-day operations.

To thrive in this role, you have

• 5+ years of experience in product operations, product management, or a related role within a tech company.
• At least 1 year of hands-on experience in the Generative AI space, with proven expertise in developing and implementing AI-driven solutions.
• Previous experience as an AI champion or advocate in an organization, leading AI initiatives that had a measurable impact.
• Demonstrated experience working with Generative AI tooling (e.g., language models, text-to-image tools) and customer-facing AI products.
• Strong understanding of AI frameworks, platforms, and ethical considerations in deploying AI technologies.
• Proven ability to manage multiple high-impact projects simultaneously in a fast-paced environment.
• Experience collaborating with cross-functional teams including product managers, engineers, data scientists, and customer-facing teams.

**Preferred Qualifications**

• Prior experience building or managing AI-powered SaaS products.
• Familiarity with MLOps frameworks and AI model lifecycle management.
• Excellent communication skills with the ability to translate complex AI concepts to non-technical stakeholders.

A little about us
At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 
We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.
So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 
We’re uniting everyday people to unlock their financial progress—will you join us? 
*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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