Senior Product Designer

Job Description

Location: This role is hybrid, with part-time in-office work required in either our San Francisco, Austin, or Madison locations.

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

Who we’re looking for

We are seeking a Senior Product Designer to drive the evolution of our Triggers & Automations feature, an essential part of how businesses streamline and optimize their support workflows. In this role, you’ll design intuitive, scalable automation experiences that empower support teams to work more efficiently while maintaining flexibility and control.

As a designer on the Custom Data & Logic team, you’ll craft no-code/low-code tools that enable administrators to define, extend, and automate the workflows that power their customer service operations. You’ll collaborate closely with Product Management, Engineering, and fellow designers to expand Zendesk’s capabilities in responding dynamically to data, conditions, and events—ensuring a seamless experience for admins, agents, and end-users alike.

What you will get to do every single day

• Own the end-to-end design strategy for Triggers & Automations, balancing simplicity with deep functionality. 

• Collaborate closely with PMs, engineers, and data scientists to evolve automation capabilities. 

• Define and refine interaction models that make complex workflows easy to configure and manage. 

• Present your ideas to partners and company executives, defend design decisions and incorporate feedback into the design cycle.

• Partner with our Product and User research, leverage insights to improve usability, adoption, and customer satisfaction. 

• Advocate for design excellence, ensuring consistency across Zendesk’s broader product ecosystem.

What you bring to the role

• 5+ years of experience in SaaS product design, with a strong background in workflow automation or enterprise UX. 

• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience

• A track record of designing scalable, data-driven experiences for complex products. Expertise in systems thinking—balancing flexibility with ease of use in dynamic rule-based interfaces. 

• Strong collaboration skills, working cross-functionally to drive impactful decisions. Able to communicate and comfortable presenting to stakeholders. 

• Bonus: Experience with customer support platforms, automation, or complex workflows.

The US annualized base salary range for this position is $150,000.00-$226,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.