Lead, Performance Design & Program Specialist

Job Posted 2 Days Ago Posted 2 Days Ago
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San Francisco, CA
116K-174K Annually
Senior level
eCommerce • Marketing Tech • Software
The Role
The Lead, Performance Design & Program Specialist at Klaviyo will drive the implementation of performance management processes, collaborating with stakeholders to innovate and enhance performance practices within the organization. Responsibilities include leading performance reviews, developing communication strategies, analyzing performance data, and ensuring program effectiveness, contributing to a culture of talent retention and growth.
Summary Generated by Built In

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The mission of our KPPL team is to make Klaviyo the best place for ambitious people to learn and grow and we think of ourselves akin to a Product org where we design, build and deliver products and solutions to help our customers solve their most important problems. Performance Management & Development is a key pillar of talent retention & growth and we are looking for a Lead, Performance Specialist to implement and co-evolve our Performance practice. This is a hybrid role and can be based out of any of our three US office locations (Boston, San Francisco Bay Area, or Denver)
Key Responsibilities

  • Partner with key stakeholders to co-design a fair and equitable performance process at Klaviyo and serve as internal Performance Development SME
  • Lead preparation and implementation of enterprise-wide Performance Review cyclical programs (performance evaluations, check-ins, goal setting, promotions, calibrations) in alignment with our Talent & Performance Philosophy
  • Source, share, and adapt performance innovations from industry, including technical innovations such as responsible AI performance solutions, to identify and implement impactful process iterations rooted in voice of our customers
  • Deeply cross-collaborate with the Talent & Culture team, HRBP's, DEI, People Ops & Tech team, and business leaders to ensure alignment of the performance practice to our overall Talent practices and high-quality execution
  • Develop and execute effective change management and communication strategies (communications plans for all stakeholders) in partnership with enterprise Comms team to drive awareness, adoption, and execution of programs globally
  • Identify and develop engaging enablement materials in collaboration with L&D to accompany program launches that drive manager understanding and clarity
  • Perform process reviews and analysis of performance data to identify trends, insights, and opportunities for improvement. Partnering with IT teams to leverage process automation where applicable
  • Evaluate effectiveness of the performance program


Who you are

  • Passion for solving challenging problems in the performance space
  • 5+ years experience driving talent and/or performance processes that scale in global organizations
  • Excellent communication and presentation skills to drive key messages and influence stakeholders
  • Strong executor with the ability to prioritize across multiple projects
  • Ability to be agile and thrive in a fast-paced environment, working cross-functionally, and managing multiple priorities and initiatives
  • Commitment to fostering a diverse, inclusive, and equitable workplace culture


#LI-hybrid #San Francisco #CR1
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$116,000 - $174,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.

What the Team is Saying

Person1
Amit
Director of Business Intelligence
“It’s a privilege to work with so many smart and driven co-workers. Coming in to work at Klaviyo is like being on a different level of high achievers who all want to show up and do their best work. It’s a real joy to be in such a driven environment!“
Amit
Koby
Eva
Natalie
Tai
Allen
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The Company
San Francisco, CA
1,500 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

Klaviyo is a unified customer platform that gives online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into productive long-term relationships—at scale. With Klaviyo, brands can unify customer data from more than 220 integrations to automate personalized email and SMS communications that make customers feel seen. From mom-and-pop shops to established companies, innovative brands like Unilever, Living Proof, Solo Stove, Citizen Watches, and more than 100K other paying users leverage Klaviyo to acquire, engage, and retain customers—and grow on their own terms.

Learn more at klaviyo.com.

Why Work With Us

We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.

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Klaviyo Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
San Francisco, CA
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