At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing innovation. Both contribute to our long-term vision of creating humanity’s industrial base on Mars, paving the way for interplanetary life to expand the possibilities of the human experience. This journey begins right here on Earth – where we design, build, and fly rockets to deliver customer payloads to orbit. Terran R, our medium-to-heavy lift reusable rocket, fulfills the growing demand for launch capacity, thanks to our iterative approach that accelerates design, testing, and development while minimizing costs. While our groundbreaking research and development in 3D printing pushes the boundaries of large-scale additive manufacturing.
Your journey with us is more than just a job – it’s an opportunity to shape the future of aerospace technology, additive manufacturing, and the human experience alongside a community of passionate, creative individuals. Join us on this extraordinary journey, as we work together to transform our vision into reality.
About the Team:
The Information Technology team at Relativity Space is responsible for all computing infrastructure (end-user, server, virtualization, and cloud), software and software services, videoconferencing, telecommunications services and equipment, networking, and information security. We work with and support the needs of all internal teams, providing critical infrastructure and services for all operations of the company. The complexity and scale of Information Technology needs at Relativity Space provides many unique opportunities to challenge and elevate strategic and tactical technical skillsets of our team members. We pride ourselves on developing innovative, effective, and highly scalable systems and processes to enable our workforce to design and operate the factory of the future, employing additive manufacturing technologies to build the world's most bad ass rockets. We foster and encourage growth, hold each other accountable, and collaborate extensively with our peers to provide best of breed services and infrastructure to our stakeholders, who happen to be a group of extraordinarily talented, committed, and hyper-achieving set of the greatest minds and people to work with on the planet.
About the Role:
We are looking for an IT Services Lead to join our growing Service Desk team at our HQ in Long Beach, California. In this role, you will be working closely with Systems Administrators and Systems Engineers in IT Operations, alongside leading a team of IT Associates on the Service Desk. As a lead of the team, you will be an IT “jack-of-all-trades”, continuously enhancing your various IT and Service Desk competencies while also assisting junior level associates on complex issue resolution. This is a hands-on position where you will support the desktop computer experience, launch systems computational and network resources, and bleeding-edge aerospace experts. Do you pride yourself on working as a team to deliver excellence? Do you have a passion for automation and efficiency? Do you enjoy working in an extremely fast paced environment that is continually pushing limits? Are you always looking to iterate and say, “how can we do better”? Then we have an opportunity for you!
- Lead and grow a high-performing IT Services team focused on initiative, ownership, and delivering outstanding support to engineers and technical staff.
- Oversee daily operations by monitoring workloads, triaging tickets, and managing handoffs to ensure SLA compliance and timely resolution.
- Collaborate with the Senior Management to assess team capacity and adjust workflows to support scalability and performance.
- Mentor junior team members, offering technical guidance and encouraging knowledge sharing.
- Drive process improvements with an emphasis on IT asset lifecycle management and inventory accuracy.
- Serve as a subject matter expert, resolving complex technical issues and elevating the overall user experience.
About You:
- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Expert level familiarity with both PC and other end point computing hardware and software
- Experience in managing Windows Active Directory and user access controls
- Administrative experience with Microsoft Office 365
- Writing and editing skills to aid in writing and updating procedural documents and documenting tickets
Nice to haves but not required:
- 4+ years of experience in an IT Operations role
- 1+ years of direct or indirect leadership/mentorship of a Service Desk team.
- Advanced knowledge of Mac, Linux deployment and troubleshooting
- Familiarity with tools such as SCCM, Imaging, ServiceNow. Jira, EDR
At Relativity Space, we are committed to transparency and fairness in our compensation practices. Actual compensation will be determined based on experience, qualifications, and other job-related factors.
Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here.
Hiring Range:
$40.50—$52.12 USD
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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