Lead Data Analyst, Customer Insights

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

The Lead Data Analyst will join the analytics team of a high-growth Population Health and Analytics software company. This role reports to the Director of Customer Insights, and will involve creation of high value analytics for Arcadia’s customers.

The ideal candidate loves data and wants to make a difference.  We are seeking individuals who rely on data analysis to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share population health expertise to help Arcadia’s customers unlock more from their data. 

What Success Looks Like

In 3 months

- Gain familiarity with Arcadia’s data model and data ingestion process

- Learn reporting tools used by the team (Redshift, Athena, S3, QuickSight, etc)

- Deliver analytics and insights that demonstrate customer value

In 6 months

- Establish yourself as a subject matter expert on Arcadia’s analytics platform and methodologies

- Consistently bring your own ideas to life through creation of analytics for marketing and customer dashboard library

- Lead cross-functional initiatives to refine analytics processes and enhance data usability

In 12 months

- Be able to self-serve as subject matter expert on Arcadia’s analytics product

- Proficiently manage multiple customer projects with on time deliverables of across a diverse range of subject areas

- Identify opportunities to enhance Arcadia’s product and drive improvements that elevate the experience for both internal and external stakeholders

What You'll Be Doing

• Lead the intake process and execution of complex analytics requests, including

o   Creating custom tables and stored procedures in AWS Redshift

o   Supporting BI developers by creating robust data models

o   Presenting data and findings to stakeholders

o   Supporting ad hoc data requests

• Serve as a value-based care SME on internal and external calls
• Help build new tables and functionality in Arcadia’s productized database
• Deliver actionable insights to sales and marketing teams as needed
• Collaborating with talented colleagues – Product Managers, Analysts, and Data Scientists – across Arcadia’s Customer Insights, Analytics, Data Science, and Product teams.

What You'll Bring

• 7+ Years of healthcare analytics experience
• Advanced SQL skills and robust data modeling capabilities
• Familiarity with medical economics, risk algorithms, and quality data
• Ability to comfortably engage with clients on their value-based goals and objectives, translating them into actionable deliverables
• Experience analyzing claims and EMR data
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving.
• Ability to write and troubleshoot python code

Would Love For You To Have

• Experience working at a data vendor, ACO/CIN Organization or health insurance company
• Experience with the AWS ecosystem
• Experience using collaboration tools such as Jira and Confluence
• Experience using statistical modelling and/or machine learning
• Familiarity with GitHub, DBT, and Jenkins

What You'll Get

• The opportunity to:

o   Analyze large and diverse data sets on Arcadia’s custom data model built by analysts for analysts

o   Create value add IP and quickly distribute it to wide array of Arcadia customers

o   Ideate with the best minds in healthcare through our advisory network

o   Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity.

• A collaborative team with decades of collective experience in population health, product development, and data science.
• A supportive and remote-work friendly company that provides frequent opportunities for fun and connection, as well as personal and professional development,
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• Competitive Compensation, Amazing Benefits including FTO (~21 days a year)

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.