Lead Business & Information Analyst

We Power the Magic!" That's our motto at Disney Experiences. Our team builds extraordinary immersive digital experiences for the Company's world-class vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
What You'll Do
The team at U.S. Parks Tech & Digital (Walt Disney World & Disneyland) is seeking an experienced Lead Business Analyst to join the US Parks team of program, portfolio, and project managers. The ideal candidate will be responsible for two major workstreams:
Process Improvement:

• Analyze business processes, gather requirements, document requirements using techniques such as workshop facilitation, document analysis, onsite walkthroughs, use case creation, scenario modeling, and task/workflow analysis.
• Collaborate with internal and external stakeholders to understand program needs, strategic direction, and ensure initiative delivery.
• Drive US Parks-wide change across the Technology & Digital organization to achieve strategic goals.
• Engage and persuade peers and leaders to adopt new ideas and initiatives.

Program Management:

• Collect, clean, and evaluate large datasets to identify trends, patterns, and insights to enable informed decision-making and strategic planning. Leverage modeling techniques to support running hypothesis, optimize analysis and forecast trends.
• Partner with cross-functional internal teams and external stakeholders to define initiative scope, goals, KPIs, outcomes, and deliverables.
• Monitor and communicate project status, issues, and risks to stakeholders, management, and the community of practice.
• Provide strategic input on portfolio, project, and program management best practices and monitor industry trends.
• Ensure the benefits, impact, and release of all changes are tracked, managed, and communicated to relevant stakeholders.
• Provide subject matter expertise on business unit processes and systems.

Required Qualifications & Skills

• Minimum of 7+ years of experience as a Program / Business Analyst
• Ability to manage multiple projects and priorities simultaneously.

• Strong leadership and time management skills.

• Excellent analytical and problem-solving abilities.

• Experience with change management principles.

• Understanding of software development tools such as JIRA, Confluence, etc.

• Familiarity big data / visualization tools such as PowerBI, Tableau and the core concepts of relational data.

• Experience with business analysis tools and application development methodologies.

• Knowledge of project management principles and practices; Software Development lifecycle (SDLC)

Preferred Qualifications:

• Experience with Agile methodologies.

Required Education
Bachelor's degree in Technology, Business, Finance, Industrial Engineering or related field.
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