Key Accounts Manager (Contract)

Fellow is on a mission to give you the gear, the guidance, and the coffee to make your brewing routine a moment of creativity. We design products for your countertop—not your cupboard—full of thoughtful features you’ll actually use. Headquartered out of San Francisco’s Mission District, Fellow has grown from a Kickstarter campaign into a global brand with distributors and customers in more than 50 countries. Welcome to a brighter, less boring morning!

Position Overview:

We are seeking an experienced and results-driven Key Accounts Manager (Contractor) to oversee and expand our key retail partnerships. In this role, you will be responsible for managing high-value retail accounts, driving sales growth, and ensuring seamless collaboration between internal and external stakeholders. This is a six month contract to support Key Account management during parental leave. 

The ideal candidate has a proven track record of building and scaling large retail account businesses, particularly in premium housewares and mass retail channels. You will play a critical role in developing and executing account strategies, identifying opportunities for expansion, and fostering strong cross-functional relationships to drive business success. This position requires a proactive, detail-oriented professional with excellent communication and problem-solving skills.

The Key Account Manager (Contractor) will accomplish all of this while living out Fellowship Thinking, our leadership principles:

• Fellowship Thinking centers our customers, always.
• Fellowship Thinking views all goals as shared.
• Fellowship Thinking never stops improving.
• Fellowship Thinking says “yes, if”.
• Fellowship Thinking deliberately seeks equity. 

This role is based in our office in San Francisco, CA and is required to be in-office 3 days per week. 

Responsibilities:

• Develop and execute strategic account plans to achieve sales targets and expand market share within key retail accounts
• Cultivate and maintain strong relationships with key retail accounts
• Drive sales growth through effective account management, promotional planning, and strategic marketing
• Provide timely and effective communication with internal and external stakeholders to drive success
• Develop and refine demand forecasts for the key retail channel on a monthly basis
• Work closely with internal teams, including sales, operations, marketing, and product development, to ensure seamless execution of account plans
• Manage and provide guidance to the Associate Account Manager, ensuring alignment on account strategies, priorities, and execution
• Regularly track and analyze account performance, providing insights and recommendations to optimize results
• Stay abreast of market trends, competitor activity, and consumer insights to inform account strategies

Qualifications:

• 5+ years of experience in account management, sales, or business development within the retail industry, preferably in the premium housewares or mass retail channels
• Excellent interpersonal and communication skills to build and maintain strong relationships with retail partners
• Detail-oriented with excellent organizational and time management skills
• Proven ability to drive sales growth and achieve targets
• Strong analytical skills to track and analyze account performance and identify areas for improvement
• Proficiency working with Salesforce, Netsuite, Asana, Google Suite

Benefits:

• Competitive compensation
• Summer Fridays
• Generous discount on Fellow products
• Best coffee anywhere

Salary Range: $5,500 - $6,250 semi monthly

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.