IT Operations Supervisor 2

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for an IT Operations Supervisor to lead and mentor a team of IT professionals in our 24x7 IT Operations Command Center. This individual will ensure optimal performance of systems and networks that can provide second-level support and troubleshooting for IT issues.

ESSENTIAL RESPONSIBILITIES

LEADERSHIP & STAFF DEVELOPMENT

• Leads and mentors a team of IT professionals, fostering an environment of continuous learning and improvement.
• Oversees the onboarding and development of team members.
• Plans and manages staff rotations to ensure optimal coverage of 24x7 operations.
• Improves SLA metrics as needed or requested.

ADVANCED SYSTEM ADMINISTRATION

• Leads the administration and optimization of systems across Windows, Linux, and Mac OS environments.
• Manages Active Directory, LDAP, and other identity management systems.
• Oversees patch management, disaster recovery, and backup strategies.

CLOUD & VIRTUALIZATION

• Leads cloud platform management (AWS, Azure, GCP), ensuring security, cost optimization, and scalability.
• Implements cloud governance and security best practices.

SECURITY & COMPLIANCE LEADERSHIP

• Leads efforts in firewall management, IDS/IPS, and VPN configuration.
• Oversees vulnerability management programs using tools like Nessus and Qualys.
• Ensures adherence to security compliance standards (ISO, NIST, GDPR, HIPAA).

MONITORING & ROOT CAUSE ANALYSIS

• Utilizes advanced monitoring and alerting systems (Nagios, Zabbix, CloudWatch) to oversee IT infrastructure health.
• Leads event correlation and root cause analysis efforts, identifying trends and recurring issues.

END-USER & INFRASTRUCTURE SUPPORT

• Provides escalation support for complex IT issues, guiding the team in troubleshooting and resolution.
• Manages SLAs and ensures timely and accurate ticket resolution in tools like ServiceNow and JIRA.

PROJECT MANAGEMENT & RISK MITIGATION

• Leads IT projects, including capacity planning, change management, and documentation of processes.
• Oversees risk management, ensuring proactive identification and mitigation of operational risks.

DATA ANALYTICS & REPORTING

• Uses data analytics and reporting tools (Power BI, Tableau) to monitor KPIs, system performance, and capacity metrics.
• Generates reports to provide insights into team performance and operational efficiency.

QUALIFICATIONS

• Education: Bachelor's degree in Computer Science, Information Technology, or related field; or, equivalent combination of education and experience, required.
• Certifications: One or more preferred: Certified Information Systems Auditor (CISA), Microsoft Certified: Azure Administrator Certificate, Certified in Cybersecurity (ISC2).
• Experience: A minimum of 5 years in IT operations, with a minimum of 3 years in a leadership role.
• Technical Skills: Strong working knowledge in system administration, cloud management, and security practices. Proven ability to lead and manage cross-functional teams. Excellent communication, decision-making, and analytical skills.

WHAT WE OFFER

• Work-Life Balance
• Mentorship for Growth
• Paid Time Off
• Paid Holidays
• Retirements Savings Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

ABOUT US

With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.