IT Operations Analyst

Why Harvey

Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.

• Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.

• World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.

• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.

• Performance: 4x ARR in 2024.

• Competitive compensation.

Role Overview

We’re looking for an IT Operations Analyst to join our growing team and help deliver a seamless employee experience through hands-on IT support in our offices. This role will be instrumental in ensuring our employees have the tools and technology they need to be productive. Our IT team is growing, and we need someone with a strong customer service mindset—friendly, patient, proactive—with a relentless focus on providing a high-quality support experience. This is a great opportunity to make an impact in a fast-paced environment and help shape the future of IT operations within our organization.

This role is based in our San Francisco office and requires being in person Monday through Friday. We find in-person collaboration works best for this team.

What You’ll Do

• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues.

• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools.

• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment.

• Identify and track recurring problems and their root causes, and work with system owners to solve the root causes.

• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings.

• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.

• Create and manage weekly and monthly reporting on IT Ops performance and trends.

• Assist with basic security best practices and help enforce IT policies.

• Collaborate with the IT team on automation, documentation, and process improvements.

• As part of a small office with lean teams, chip in to help your peers in Facilities and PeopleOps. 

• Assist in future office expansions, moves, and buildouts.

What You Have

• A strong customer service mindset - friendly, patient, proactive - and a relentless focus on quality of experience

• 2+ years of IT support experience in a fast-paced startup or tech environment.

• Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android).

• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.

• Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting).

Bonus

• Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks.

• Experience managing MDM tools like Jamf, Kandji, or Intune is a plus.

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!