IT Manager

About Us

At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.

From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.

Key Responsibilities

• Video Surveillance & Access Control:

  • Manage and maintain the video surveillance system.

  • Oversee the physical access control system to ensure proper security protocols and access rights.

• Desktop / Laptop Support & License Management:

  • Provide comprehensive support for corporate desktop and laptop systems.

  • Track and manage software licenses for internal applications and services.

• MDM & Device Management:

  • Administer Mobile Device Management (MDM) for corporate-owned devices.

  • Ensure efficient provisioning, deployment, and inventory management of IT assets.

• Account & User Management:

  • Execute account provisioning and de-provisioning across corporate and production systems (Google Workspace, JumpCloud, Slack, AWS, GitHub, Beta Portal, Grafana, etc.).

  • Perform quarterly account reconciliations with HR databases.

• Video Conferencing & Office A/V Systems:

  • Oversee Zoom infrastructure, including meetings, conference room equipment, scheduling tablets, and visitor signage kiosks.

  • Manage office audio/video systems.

• Budget & Vendor Management:

  • Monitor monthly expenses related to corporate services and invoices.

  • Prepare and manage the annual IT budget in coordination with finance.

• Security & Compliance:

  • Maintain and configure the corporate zero-trust security model.

  • Oversee endpoint security rollout and health monitoring on all corporate devices.

  • Ensure compliance with SOC2/ISO standards and implement relevant policies.

• Network & Connectivity:

  • Manage and control user access to wired and Wi-Fi office networks.

  • Troubleshoot and optimize network performance and security.

• Incident & Risk Management:

  • Serve as the primary owner of incident management for corporate systems, collaborating with Security and Engineering teams.

  • Develop and maintain incident response protocols.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.

• 5+ years of progressive experience in IT infrastructure and operations management.

• Demonstrated experience with account provisioning and identity management systems (e.g., Google Workspace, JumpCloud, AWS, etc.).

• Strong understanding of zero-trust security principles, endpoint security, and network security best practices.

• Experience managing A/V systems (Zoom, conference room tech, digital signage) is a plus.

• Familiarity with industry compliance requirements (e.g., SOC2, ISO) and the implementation of related policies.

• Excellent problem-solving, communication, and leadership skills.

• Proven budget management and vendor negotiation experience.