Inside Sales Representative (Remote)

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

Mattermost is seeking an enthusiastic and driven Inside Sales Representative/Business Development Representative to join our team in the Americas region. In this role, you will be responsible for identifying and qualifying potential customers for our commercial/enterprise solutions. You will work closely with the sales and marketing teams to generate new business opportunities, build relationships with prospective clients, and contribute to the growth of Mattermost’s customer base.

Responsibilities:

• Proactively engage prospective U.S. Mid-Market Enterprise customers and/or partners through outbound efforts (phone, email, LinkedIn/social media) to articulate the Mattermost value proposition and generate qualified early-stage opportunities for Account Executives (AEs).
• Source net-new business opportunities through a combination of outbound and inbound efforts, building a strong sales pipeline to qualify leads and convert them into opportunities.
• Progress qualified opportunities through the full sales cycle, from initial engagement to close.
• Understand customer needs and preferences, promoting relevant products and services to enhance their experience through product demonstrations, documentation, or briefings.
• Follow up on marketing-generated leads from Mid-Market Enterprise prospects, system integrators/resellers, and partners via trade shows, events, website inquiries, and digital campaigns to qualify and schedule meetings for AEs or handle opportunities directly.
• Target key decision-makers within accounts to gain traction, accelerate deal cycles, and secure buy-in from multiple stakeholders.
• Maintain accurate and detailed records of all lead generation activities and customer interactions within the CRM system.
• Create, manage, and close sales opportunities in the AMER Mid-Market Enterprise segment.
• Operate as a high-energy self-starter with a can-do attitude, thriving in a fast-paced, hyper-growth startup environment.

Required Background/Skill:

• Experience: 3+ years in high-tech B2B software/SaaS industries, including at least 2 years of experience in Cybersecurity and selling to Mid-Market Enterprise customers in the private sector.
• Sales Expertise: Minimum of 3 years in Sales Development or Inside Sales roles, with demonstrated success in building pipelines and closing deals.
• Education: Bachelor’s degree preferred.
• Communication Skills: Strong oral and written communication abilities, with a talent for crafting compelling messaging and presentations.
• Organization & Strategy: Proven ability to develop and execute strategic plans, collaborating effectively across various levels of an organization.
• Research & Tools: Strong prospecting and research skills, with familiarity using CRM software (e.g., Salesforce) and sales tools.
• Self-Motivation: Highly goal-oriented, self-motivated, and driven to exceed expectations.
• Startup Experience: Experience in startup environments, with a strong desire to thrive and overachieve in a dynamic setting.

Mattermost is an EEO Employer, We are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.