Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote) (General Consideration)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all.
We want to ensure clarity regarding application requirements for internal employees. Please note that the residency requirements listed, encompassing states AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV, are applicable to external candidates.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Job Summary & Responsibilities
The Member Services Supervisor will report to the Sr. Manager, Member Services in the CDB Member Services Department. This role is responsible for the daily activities and supervision of a team employees supporting business functions. Develops, motivates, evaluates, and coaches staff on work procedure, proper call handling and teamwork delivering excellent customer service. Sets priorities for and coaches employees to meet goals. Manages and monitors daily workflow and reporting to ensure business objectives are maintained and accurately reported.

• Proactively analyzes constituent data, identifies trends and issues
• Recognizes and acts on the needs to improve the development and delivery of products and services
• Other duties as assigned

Rotating Schedule : 7 a.m. CT to 4 p.m. CT, 8 a.m. CT to 5 p.m. CT, 9 a.m. CT to 6 p.m. CT, and 10 a.m. CT to 7 p.m. CT

• Pacific Time: 5 a.m. PT to 2 p.m. PT, 6 a.m. PT to 3 p.m. PT, 7 a.m. PT to 4 p.m. PT, and 8 a.m. PT to 5 p.m. PT
• Mountain Time: 6 a.m. MT to 3 p.m. MT, 7 a.m. MT to 4 p.m. MT, 8 a.m. MT to 5 p.m. MT, and 9 a.m. MT to 6 p.m. MT
• Eastern Time: 8 a.m. ET to 5 p.m. ET, 9 a.m. ET to 6 p.m. ET, 10 a.m. ET to 7 p.m. ET, and 11 a.m. ET to 8 p.m. ET

One Saturday per month : 9 a.m. CT to 2 p.m. CT

• Pacific Time: 7 a.m. PT to 12 p.m. PT
• Mountain Time: 8 a.m. MT to 1 p.m. MT
• Eastern Time: 10 a.m. ET to 3 p.m. ET

Preferred Qualifications

• 3-5 years of experience
• Bachelor's Degree or equivalent
• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines
• An affinity for accuracy and efficiency
• Proficiency in Microsoft Excel, Word (including mail merge) and Outlook
• Strong verbal and written communication skills
• An aptitude for prioritization and multi-tasking
• Strong collaboration skills
• A drive to learn and apply new concepts quickly
• Experience with Salesforce CRM preferred

#LI-Remote
Compensation & Benefits
$24.00/hr-$29.00/hr