Head of Product, Retail Audiences

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
Square services millions of diverse merchants across four primary audiences. Retailers are at the heart of Square, we serve sellers of all sizes, from your local retailers to large brands. We're looking for someone who is passionate about the Retail audience, who understands the needs of retailers and can lead Square in scaling our solution for Retailers of all shapes and sizes.
As Head of Product for Square for Retail you will be responsible for setting the Square-wide strategy for the audience over multiple time horizons. You'll own the Retail point of sale system, online and related back office capabilities. You'll be responsible for strategic shifts with multiple product areas across Square and influence different product lines across Square for the needs of the audience. You'll need to understand and make tradeoffs between short and long term product growth and profitability, and you'll be ultimately accountable for the Revenue, Engagement and Churn for all Retail sellers at Square.
Responsibilities

• Responsible for bringing a Square-wide perspective for the Retail audience for strategic planning.
• Responsible for creating 3 strategic horizons, near, mid and long term that sets up Square for long term growth for the Retail audience.
• Responsible for strategic shifts with multiple product areas across Square and influence different product lines across Square for the needs of the audience.
• Engages with external partners to build out strategic rationale for acquisitions and partnerships.
• Ultimately responsible and accountable for business performance of the Retail audience, across all Square's products.
• Deeply understand the industry and use industry knowledge to help shape the GTM and Product strategy.
• Responsible for prioritization of work for their product area, but also helping with prioritization of capabilities across Square products.
• Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.
• Drive execution across multiple functions and organizations

Qualifications

• 12+ years of product management experience
• Experience leading a 5+ person Product team.
• Strong design and product sensibilities
• Experience developing product strategies and influencing organizational change.
• Experience managing the revenue of a sizable product-line or business.
• Strong analytical decision making skills
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.

Qualifications

• 12+ years of product management experience
• Experience leading a 5+ person Product team.
• Strong design and product sensibilities
• Experience developing product strategies and influencing organizational change.
• Experience managing the revenue of a sizable product-line or business.
• Strong analytical decision making skills
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.